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Troubleshooting the Cisco Unified

Videoconferencing 3500 MCU

This section covers problems you might encounter when configuring, operating and managing the

Cisco Unified Videoconferencing 3500 MCU. This chapter provides suggested actions you can use to

solve the problems, and includes the following topics.

This section describes the following topics:

Resolving MCU Failure to Register with the Gatekeeper, page 1-2

•

Resolving Front Panel LED Issues, page 1-2

•

Resolving MCU Conference Initiation Failure, page 1-3

•

Resolving Conference Access Failure, page 1-4

Resolving Cascading Failure, page 1-4

•

Resolving Quality Issues in Cascaded Conferences, page 1-5

•

Resolving Endpoint Disconnection Issues, page 1-5

•

Resolving Unexpected Conference Termination, page 1-5

•

Resolving Presentation Issues, page 1-6

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Resolving Participant Connection Issues, page 1-6

Resolving Unexpected SIP Call Disconnection, page 1-6

•

Resolving Audio and Video Issues in SIP Calls, page 1-6

OL-12051-01

Troubleshooting Guide for Cisco Unified Videoconferencing 3500 MCU Release 5.1

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