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11.2 Troubleshooting
Problem
PRODUCT: the product
turn off by itself
FM: Hiss
DAB:
burbling/intermittent
cut-out
DAB: 'No stations
available' message
Cannot connect to
network
Cannot connect to
Internet
Cannot play particular
Internet radio station
Cause
Automatic inactive standby
function activated
Low signal strength
Low signal strength
Network down
Router restricts access to listed
MAC addresses
Insufficient Wi-Fi signal strength
Unknown encryption method
Unusual network configuration
Firewall preventing access
Internet connection down
Firewall preventing access
Station not broadcasting,
overloaded or insufficient
bandwidth.
Station broadcasting using
unknown codec.
Link out of date.
w w w . a r g o n a u d i o . c o m
R a d i o 2 i M K 2
Solutions
See page 14
Check/move antenna
Move radio
Rescan local (high-strength) stations only
For DAB, check local coverage
As above then rescan stations.
Check that network is working between a
computer and the router
Obtain the Radio 2i MK2 MAC address
from Menu > System settings > Network >
View settings and add to router list.
Check distance to router; see if a computer
can connect to the network in this location
Change encryption method on router. Radio
2i MK2 supports WEP, WPA and WPA2
Setup network manually through Menu >
System settings > Network > Manual
settings
Check the following ports are open on the
router: UDP and TCP ports 80 and 123;
DNS port 53.
Check that Internet is working for a
computer connected to the same network
Check the following ports are open: UDP
and TCP ports 80 and 123;
DNS port 53.
Some Internet radio stations may require
additional ports to be opened.
Try other stations; try listening on computer
via Internet radio portal website; try later.
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