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Solving Network Problems

If you have a network problem with your Epson

LCD screen to diagnose the cause of most problems.

You can also check the basic troubleshooting suggestions below. For more in-depth

troubleshooting, see your online User's Guide or FAQs at epson.com/support (U.S.) or

epson.ca/support (Canada).

■

Try connecting to the wireless router or access point with your computer or another device to

confirm that it is working correctly.

■

Try restarting the router (turn it off and then on), then try to connect to it again.

■

Print a network status sheet from the product's control panel.

XP-320: Press

Then press

XP-420/XP-424: Press

Status > Details > Print Status Sheet.

■

Check the signal strength. If it is poor, try moving the product closer to your router or access

point.

■

If your wireless router has security enabled, make sure you entered the WEP key or WPA

passphrase correctly.

■

When using TCP/IP, make sure your network's DHCP option is enabled (your router

manufacturer will be able to assist you with this setting).

■

Remove and reinstall your product software.

■

Disable your computer's firewall temporarily to see if that may be causing the problem. Contact

your firewall manufacturer for assistance.

■

If you are connecting the product via Wi-Fi Protected Setup (WPS) and the Wi-Fi icon on

your product's LCD is not lit, make sure you select one of the WPS options from the product

control panel within 2 minutes of pressing the WPS button on your router.

■

Make sure to place your product within range of your router or access point.

Note: Avoid placing your product near a microwave oven, 2.4 GHz cordless phone, or large

metal object, such as a filing cabinet.

■

You may need to disable any anti-virus software.

■

If your router or access point does not broadcast its network name (SSID), follow the

instructions that came with your product to enter your wireless network name manually.

■

If you are using a Wi-Fi Direct connection that suddenly disconnects, the Wi-Fi Direct

password on your device may have been changed. If necessary, delete the existing

DIRECT-xxxxxxxx connection settings from your device and enter a new password. See your

device documentation for instructions.

if necessary and select

product, check the messages on the

Setup > Network Settings > Print Status Sheet

Setup > Network Settings > Network

Then press

Solving Network Problems