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Obtaining Technical Assistance

Contacting TAC by Using the Cisco TAC Website

If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC

website:

http://www.cisco.com/tac

P3 and P4 level problems are defined as follows:

•

In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.

To register for Cisco.com, go to the following website:

http://www.cisco.com/register/

If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users

can open a case online by using the TAC Case Open tool at the following website:

http://www.cisco.com/tac/caseopen

Contacting TAC by Telephone

If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and

immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following

website:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

P1 and P2 level problems are defined as follows:

•

AtmDirector, Browse with Me, CCDA, CCDE, CCDP, CCIE, CCNA, CCNP, CCSI, CD-PAC, CiscoLink, the Cisco NetWorks logo, the Cisco Powered Network logo, Cisco Systems

Networking Academy, the Cisco Systems Networking Academy logo, Fast Step, Follow Me Browsing, FormShare,FrameShare, GigaStack, IGX, Internet Quotient, IP/VC, iQ

Breakthrough, iQ Expertise, iQ FastTrack, the iQ Logo, iQ Net Readiness Scorecard, MGX, the Networkers logo, Packet, PIX, RateMUX, ScriptBuilder, ScriptShare, SlideCast,

SMARTnet, TransPath, Voice LAN, Wavelength Router, WebViewer are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, Empowering the

Internet Generation, are service marks of Cisco Systems, Inc.; and Aironet, ASIST, BPX, Catalyst, Cisco, the Cisco Certified Internetwork Expert Logo, Cisco IOS, the Cisco IOS

logo, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Enterprise/Solver, EtherChannel, EtherSwitch, FastHub, FastSwitch, IOS, IP/TV, LightStream, Network

Registrar, Post-Routing, Pre-Routing, Registrar, StrataView Plus, Stratm, SwitchProbe, TeleRouter, and VCO are registered trademarks of Cisco Systems, Inc. or its affiliates in

the U.S. and certain other countries.

All other brands, names, or trademarks mentioned in this document or Web site are the property of their respective owners. The use of the word partner does not imply a partnership

relationship between Cisco and any other company. (0011R)

RSP4+ Bootflash Memory Upgrade to 16MB Installation and Configuration Guide

P3—Your network performance is degraded. Network functionality is noticeably impaired, but most

business operations continue.

P4—You need information or assistance on Cisco product capabilities, product installation, or basic

product configuration.

P1—Your production network is down, causing a critical impact to business operations if service is

not restored quickly. No workaround is available.

P2—Your production network is severely degraded, affecting significant aspects of your business

operations. No workaround is available.

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