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EPSON

Date: 09/21/98

ECN No.: PSB.1998.09.001

Reference: N/A

Originator: SA

Authorization:

Affected Product(s): Expression 836XL ADF (Automatic Document Feeder)

Subject: Expression 836XL ADF Troubleshooting Tips

This bulletin provides Q&A format troubleshooting tips and information for the EPSON Expression 836XL

scanner ADF software application bundle, when these applications are utilized with EPSON Twain Pro

scanner utility program. The ADF software application bundle consists of the following software packages:

Adobe Acrobat 3.01 (Windows version only)

Adobe Acrobat Capture 2.01 (Windows version only)

Questions and Answers

Q1. How do I get the correct page size dimensions (e.g., 8.5x11 page size) when performing a scan using the

ADF from the EPSON TWAIN PRO scanner utility program?

A1. From the EPSON TWAIN PRO scanner utility program UI screen, perform a PREVIEW scan by

loading a correct size (e.g., 8.5x11 page) blank page into the feeder before scanning. For best results add a

correct page size blank sheet of paper at the bottom of the stack, then perform a PREVIEW scan followed by

the scan process.

Q2. How do I prevent reverse page layout order when scanning multiple double-sided pages using Acrobat

Capture? What options can be selected during the scan process to get all of the scanned pages in consecutive

order?

A2. From Adobe Acrobat Capture's SCAN screen, set the START SCANNING AT option to BACKSIDE

and specify OF SHEET NUMBER as number of sheets x 2 (for example, when scanning 3 double sides pages

enter 6 for the number of sheets to be scanned). This will scan and reorder all scanned pages in consecutive

order.

Q3. In what orientation should paper be loaded into the ADF?

A3. Always use portrait orientation document face up when loading paper into the ADF.

Q4. When scanning from Acrobat Capture 2.01, after the first page (both sides) is scanned, the application

errors out with the following error "An internal error has occurred, operation stopped". What is the cause of

this error message and how can it be corrected?

A4. EPSON TWAIN PRO has encountered a resolution for the specified page size that is not supported by

Adobe Capture 2.01 application. To correct this problem for all available listed page sizes, set the OCR scan

resolution in EPSON TWAIN PRO to as follows:

Page Size

Letter Size Page (8.5x11)

Legal Size Page (8.5x14)

Tabloid Size Page (11x17)

RODUCT

UPPORT

ULLETIN

Resolution Settings

240dpi and above

200dpi, 240dpi, 266DPI and 350dpi and above

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