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Warranty Service Policy
The product is sold with the standard 12 month warranty terms and conditions. Accidental damage, misuse, and extended
warranties offered by retailers are not supported under warranty. Non warranty repairs are available at agreed fixed repair
prices.
Out of Box Failure Policy
The standard out of box failure criteria applies. Customer phones that fail very early on after the date of sale, are to
be returned to Manufacturing for root cause analysis, to guard against epidemic criteria. Manufacturing to bear the costs of
early life failure.
Product Support
Customer's original phones will be repaired but not refurbished as standard. Appointed Motorola Service Hubs will perform
warranty and non-warranty field service for level 2 (assemblies) and level 3 (limited PCB component). Motorola High Tech
Centers will perform level 4 (full component) repairs.
Customer Support
Customer support is available through dedicated Call Centers and in-country help desks. Product-Service training should be
arranged through the local Motorola Support Center.Note:
Parts Replacement
When ordering replacement parts or equipment, include the Motorola part number and description used in the service
manual.When the Motorola part number of a component is not known, use the product model number or other related major
assembly along with a description of the related major assembly and of the component in question.In the U.S.A., to contact
Motorola, Inc. on your TTY, call: 800-793-7834
Accessories and Aftermarket Division (AAD)
Replacement parts, test equipment, and manuals can be ordered from AAD.For EMEA spare parts call +49 461 803
1638.For Asia spare parts call +65 648 62995.
800-622-6210FAX: 847-576-3023
U.S.A.Outside U.S.A.Phone: 800-422-4210Phone: 847-538-8023FAX:
December 26, 2003 7Level 1-2 Service