Warranty
service representatives) or otherwise
altered. This limited warranty does
further not apply to defects resulting
from misuse, abuse, accident, ne-
glect, incorrect installation, improper
maintenance or handling, or opera-
tion with an incorrect power source.
What you must do to get service
under this limited warranty
Defects must be brought to the atten-
tion of Dimplex Technical service by
contacting Dimplex at
1-888-DImPLEX
or 1367 Industrial road, Cambridge
ontario, Canada n1r 7G8. Please
have proof of purchase, catalogue/
model and serial numbers avail-
able when calling. Limited warranty
service requires a proof of purchase
of the product.
What Dimplex will do in the event of
a defect
In the event a product or part covered
by this limited warranty is proven to
be defective in material or workman-
ship during (i) the 2 year limited war-
ranty period for products other than
fireplace surrounds (mantels) and
trims, and (ii) the 1 year limited war-
ranty period for surrounds (mantels)
and trims, you have the following
rights:
•
Dimplex will in its sole discre-
tion either repair or replace such
defective product or part without
charge. If Dimplex is unable to
repair or replace such product or
part, or if repair or replacement is
not commercially practicable or
12
(1-888-346-7539),
cannot be timely made, Dimplex
may, in lieu of repair or replace-
ment, choose to refund the
purchase price for such product
or part.
•
Limited warranty service will be
performed solely by dealers or
service agents of Dimplex autho-
rized to provide limited warranty
services.
•
For products other than sur-
rounds (mantels) and trims, this
2 year limited warranty entitles
the purchaser to on-site or in-
home warranty services. Accord-
ingly, Dimplex will be responsible
for all labour and transportation
associated with repairing or re-
placing the product or part except
as follows: (i) charges which may
be levied for travel costs incurred
to travel to the purchaser's site
where the product is located if
the purchaser's site is beyond 30
miles (48 km) from the closest
service depot of Dimplex's dealer
or service agent; and (ii) the
purchaser is solely responsible
for providing clear access to all
serviceable parts of the product.
•
For surrounds (mantels) and
trims, this 1 year limited warranty
does not entitle the purchaser
to on-site or in-house war-
ranty services. The purchaser
is responsible for removal and
transportation of the surrounds
(mantels) and trims (and any re-
paired or replacement product or
part) to and from the authorized
www.dimplex.com
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