3Com 5500-EI Series Информационный лист - Страница 5
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PRODUCT WARRANTY AND OTHER SERVICES
Warranty
Hardware coverage
In-warranty hardware replacement
Software coverage
Software updates*
Online Knowledgebase support*
* These services are not included as part of the Warranty and 3Com reserves the right to modify or cancel this offering at any time, without advance notice. This offering is not
available where prohibited by law. Services are effective at warranty start date, and are enabled with product registration. Customers receive a user ID with eSupport registration.
SERVICE AND SUPPORT
3Com Limited Lifetime Warranty. For as long as the original end user owns the product, or for five years
after 3Com discontinues the sale of the product, whichever occurs first.
Covers the complete unit including power supply and fan.
Advanced Hardware Replacement of hardware for the duration of the warranty. In the US 48 contiguous states
*
this is same-day ship with next business day delivery when call received before noon Pacific time. For Canada,
Alaska and Hawaii, this is same-day ship when call received before noon Pacific time. For the rest of the world,
it is next-business-day ship. Actual delivery times may vary depending on customer location. Reasonable
commercial efforts apply.
90 days for media replacement.
Access to maintenance and bug fix releases for the software version purchased for the duration of the warranty.
Access to online troubleshooting tool for the duration of the warranty.
3Com Global Services offers the resources and talents of a major corporation plus more than two decades of
experience in resolving network challenges and delivering business benefits to enterprises around the world.
Global support with a personalized focus in the local language helps drive productivity and minimize
expenses. Because 3Com understands both the technology and the business, we're the partner you need, to
maintain your competitive edge and remain strong.
Suggested Service, Support and Training Offerings
Network Health Check
Network Installation and
Implementation Services
Project Management
3Com Guardian
Maintenance Service This service provides comprehensive on-site support and includes
SM
3Com Express
Maintenance Service
SM
3Com University
An activity-auditing service focused on improving network performance
and productivity
Includes traffic monitoring, utilization analysis, problem identification,
and asset deployment recommendations
Extensive report provides blueprint for action
Experts set-up and configure equipment and integrate technologies to
maximize functionality and minimize business disruption
For large and complex sites, implementation services include personalized
configuration, project management, extended testing and coaching on
network administration
Provides extra focus and resources that special projects demand
3Com engineers manage entire process from initial specifications to
post-project review
Using structured methodology, requirements are identified, projects
planned and progress of implementation activities tracked
advance hardware replacement, telephone technical support and
software upgrades
This service provides speedy access to: 3Com shipment of advance
hardware replacements, software upgrades and telephone support
Self-paced and instructor-led technology and product courses, plus
certification programs
3COM
SWITCH 5500 10/100 FAMILY
®
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