Fault Codes
When a fault occurs, the touch screen displays a message on how to clear the fault.
Some faults indicate customer maintenance, while others require the attention of the System Administrator.
The following table represents some of the fault codes relating to security functions and their corresponding
corrective actions. These may appear in the Faults List available in the Machine Status mode.
Code
016-210
016-211
016-212
016-213
016-214
016-454
016-455
016-456
016-502
016-503
016-504
016-505
016-513
016-574
016-575
016-576
016-577
016-578
016-579
016-580
Description and Remedy
An error occurred on the software option settings. Turn the power off and on.
Contact the Xerox Welcome Center if the problem persists.
Unable to retrieve the IP address from DNS. Check the DNS configuration and IP
address retrieve setting.
Connection to the SNTP server was timed out. Check the network cable connection
and IP address of the SNTP server.
Received a message from the SNTP server saying that it was not synchronized with
the standard time source. Check the SNTP server settings.
An error occurred during writing data. Contact the Xerox Welcome Center.
Unable to resolve the name of the SMTP server when e-mail was transmitted.
Check if the SMTP server is set correctly using CentreWare Internet Services.
Also, check that the DNS server is set correctly.
Unable to log in to the POP3 server when transmitting e-mail. Check if the user name
and password used for the POP3 server are set correctly using CentreWare Internet
Services.
Unable to log in to the POP3 server when transmitting e-mail. Check if the user name
and password used for the POP3 server are set correctly using CentreWare Internet
Services.
An SMTP server connection timeout error occurred. The SMTP server or network is
overloaded. Wait for a while, and try again.
The machine failed to transfer data via FTP using the Scan to PC service because the
host or server name of the FTP server could not be resolved.
Check the connection to the DNS server. Check if the FTP server name is registered
correctly on the DNS server.
The machine failed to transfer data via FTP using the Scan to PC service because the
DNS server address was not registered. Specify the correct DNS server address. Or,
specify the destination FTP server using its IP address.
The machine failed to transfer data via FTP using the Scan to PC service because it
could not connect to the FTP server.
Ensure that both the destination FTP server and the machine are available for
network communication by checking the following:
• The IP address of the server is set correctly.
• The network cables are plugged in securely.
Connection to the FTP service of the destination server failed.
Take one of the following actions:
• Check if the FTP service of the server is activated.
• Check if the FTP port number of the server is correctly registered on the machine.
The machine failed to transfer data via FTP using the Scan to PC service due to
unsuccessful login to the FTP server.
Check if the login name (user name) and password are correct.
The machine failed to transfer data via FTP using the Scan to PC service because the
scanned image could not be saved in the FTP server after connection.
Check if the FTP server's save location is correct.
The machine failed to transfer data via FTP using the Scan to PC service because the
file or folder name on the FTP server could not be retrieved after connection.
Check the access privilege to the FTP server.
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