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Xerox Office Services Support
A set of services for managing document output and asset infrastructure in the office.
These services deliver measurable business results by leveraging a powerful set of office
technology, business processes, methodologies, and software tools to reduce costs and
improve productivity.
Assessment Services
•
Office Document Assessment
A powerful set of integrated tools and methodologies to evaluate an organization's
office environment and work processes.
Asset Management Services
•
Asset Optimization and Tracking
Process and tools to optimize an enterprise's office output infrastructure and
reduce hard costs.
•
Break-Fix Management
Single point of ownership and management for break-fix service for all brands
of office output devices.
•
Supplies Management
Process and tools to procure, monitor and replenish all document related
supplies proactively.
Imaging and Output Management Services
•
Output Management
Single point of management of office output from all output devices –
regardless of manufacturer.
•
Image Capture and Workflow
Cost efficient solutions for capturing, managing, retrieving and distributing
information into digital repositories.
Support Services
•
Technology Procurement & Deployment
A creative and flexible end-to-end print/computer product acquisition solution
using a single point of contact model, while lowering their total cost of acquisition.
•
Help Desk Services
A broad range of enterprise services, managed through a centralized Single Point
of Contact and delivered through a on-site or off-site model.
•
End User Services
Microsoft S/W Implementation, IT Project Consulting and Customer Education.
• Access Managed Services
Student / Patron Access Services
Custom designed and implemented customer-managed solutions for student and
library patron print access management.
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E VAL U AT O R G UID E