Xerox DocuColor 7002 Краткое руководство по эксплуатации - Страница 25

Просмотреть онлайн или скачать pdf Краткое руководство по эксплуатации для Принтер "все в одном Xerox DocuColor 7002. Xerox DocuColor 7002 28 страниц. Digital press
Также для Xerox DocuColor 7002: Брошюра и технические характеристики (8 страниц), Брошюра и технические характеристики (8 страниц), Руководство по технике безопасности (18 страниц)

DocuColor 7002/8002

Exercise 7. How to call for service

Refer to the UI when there is a problem with the digital press or an accessory. A status code and

suggested solutions are displayed on the screen. Follow all steps in the suggested solutions until

the problem is corrected. If the problem persists, call for assistance.

Prior to your call, record the following information:

1. A complete description of the problem.

2. Fault Code(s) located at the top of the Control Panel.

3. The Machine Serial Number. Press the Machine Status button and then touch the

Machine Details tab to read the serial number. If the serial number is not displayed, open

the Right/Left Front Doors of the digital press. The serial number is also on a white label on

the bottom front frame.)

If copy quality is the problem, have a sample available to help you describe the defect.

If possible, use a phone near the press when calling for assistance.

For system support, user help, and service support, call the appropriate number:

US: 1-800-821-2797 (Includes TTY Support)

Canada: 1-800-939-3769

Xerox also provides web-based customer support. Go to:

Quick Start Guide

www.xerox.com/eSupportCentre

Exercises