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Migration Guide
I am experiencing an issue after I install the BlackBerry Professional
Software on the Windows Small Business Server
Possible cause
After you install the BlackBerry® Professional Software on the Windows® Small Business Server, the BlackBerry Controller
might not be able to start the BlackBerry Messaging Agent.
As a result, you might experience any of the following issues:
•
You cannot activate user accounts.
•
A "Pending delete" message appears when you try to add a user account.
•
The BlackBerry Professional Software appears to be unavailable for processes that directly use the BlackBerry Messaging
Agent.
•
The BlackBerry Messaging Agent does not create log files.
Possible solution
For more information about possible causes and solutions for these issues, visit
KB04646.
Microsoft Outlook Web Access no longer works after I install the
BlackBerry Professional Software
Possible cause
In a Microsoft® Exchange 2007 environment, Microsoft® Outlook® Web Access requires Microsoft .NET Framework version
2.0. The setup application for the BlackBerry® Professional Software automatically installs Microsoft® .NET Framework
version 1.1, which can overwrite an existing installation of Microsoft .NET Framework version 2.0.
As a result, users might receive a "Service Unavailable" message when they try to use Microsoft Outlook Web Access 2007.
Possible solution
Restore Microsoft .NET Framework version 2.0. For more information, visit
KB15040.
I am experiencing an issue after I install the BlackBerry Professional Software on the Windows Small Business
www.blackberry.com/support
www.blackberry.com/support

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