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Technical Support
Support from Your Network Supplier
Support from 3Com
Returning Products for Repair
10
If you require additional assistance, consult your network supplier. Many suppliers are
authorized 3Com service partners who are qualified to provide a variety of services,
including network planning, installation, hardware maintenance, application training, and
support services.
When you consult your network supplier, have the following information ready:
Product model name, part number, and serial number
A list of system hardware and software, including revision levels
Diagnostic error messages
Details about recent configuration changes, if applicable
If you are unable to consult your network supplier, see the following section on how to
contact 3Com.
If you are unable to obtain assistance from the 3Com online technical resources or from
your network supplier, 3Com offers technical telephone support services. To find out
more about your support options, go to the Web site associated with your region of the
world shown below.
Region
Asia and the Pacific Rim
Africa, Europe, and the
Middle East
Latin America
North America
When you contact 3Com for assistance, have the following information ready:
Product model name, part number, and serial number
A list of system hardware and software, including revision levels
Diagnostic error messages
Details about recent configuration changes, if applicable
Before you send a product directly to 3Com for repair, you must first obtain an
authorization number. Products sent to 3Com without authorization numbers will be
returned to the sender unopened, at the sender's expense. To obtain an authorization
number, go to the Web site listed above for your region.
URL for Regional Web Site
ap.3com.com/contacts/support-contacts.html
emea.3com.com/support/supportnumbers.html
lat.3com.com/lat/support/index.html
(Also, you can telephone 800.998.2112.)
3com.com
(Also, you can telephone 1.800.527.8677.)