Dogtra 3500X Руководство пользователя - Страница 16

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TROUBLESHOOTING GUIDE

1.My dog is not reacting to the collar.

- Make sure the receiver and transmitter are turned on

by holding down the on/off button on each device

until the LED lights up.

- Be sure the collar strap is tight enough so both contact

points are touching the dog's skin.

- The contact points may be too short for the dog. To

place an order for longer contact points that are more

appropriate for your dog, please call (888) 811- 9111.

If you are already using the longest contact points

available, you might need to trim down the hair on the

dog's neck so both contact points are touching the

dog's skin.

- The intensity level may be too low for your dog.

Keep increasing the stimulation until the dog responds,

usually with neck movement, head shaking, looking

over its shoulder, etc. (response may be very subtle).

2. The test light comes on, but I do not feel any

stimulation.

- Your tolerance may be higher than your dogs. We

recommend placing both contact points on your inner

wrist, where the sensitivity is higher, in order to test

the unit.

- The battery may be low, so check the LED light for

battery life.

3. The transmitter has no range or stimulation is less

when the dog is farther away.

- The antenna(s) may be damaged. To order parts,

please contact customer service at (888) 811- 9111 or

go to www.dogtra.com.

- The range indicated on the unit's box is for flat terrain.

Heavy brush, trees, hills, or moisture will affect the

range of your unit. For best range, hold the transmitter

vertically above your head, and/or try moving to

higher ground.

- Any electrical conductors will affect the range, such

as cars, chain-link dog runs, metal structures, and

radio towers. For best results, operate away from

these items.

4. My unit is not holding a charge.

- The batteries might not be charged properly, or the

charger, splitter, and the charging port may not be

functioning properly. You can send in your charging

units to have us inspect them.

- The charging pin may be damaged. Inside the charging

port, there is a metal pin that should be standing

straight up and stiff. If the pin is wobbling, broken, or

missing, you will need to send the unit in to the Repair

Department. The charging port must be clean prior

to charging; clean the dirt out with a cotton swab and

some rubbing alcohol. If the dog is in salt-water, be

sure to rinse the receiver and charging port with clean

water.

- If the above does not resolve your issues, contact

Dogtra customer service at [email protected] or (888)-

811-9111.