Boca Systems Complete IDE Series Manuel - Sayfa 11

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Appendix A: Servicing Your Boca Product

If your IDE100 requires service, first contact the authorized IDE100

dealer from whom you purchased the board. If the dealer is unable to

assist you, contact Boca Research, Inc. directly, and then please follow

the instructions below.

1. When calling Boca Research Technical Support, have the following

information available:

1) computer model and manufacturer;

2) type, manufacturer, and model of each peripheral in your system;

3) part number (PN) on the Complete IDE100 (found on the back of the

board).

If you suspect a problem with a specific program or software

package, make note of the name, version or release number, and

manufacturer of the software.

2. Call Boca Research Technical Support Department between the hours

of 8:00 a.m. and 6:30 p.m. Eastern Time Monday through Friday at

(407) 241-8088. A technical support specialist will be available to

discuss and solve the problem(s) you are experiencing. Our electronic

BBS is available 24 hours a day at (407)241-1601 and will support

data transmission speeds up to 28.8K bps with settings of N, 8, 1. If

you have a modem, the modem may be helpful, especially during off

hours if you have a question about product settings or utilities.

If factory service is required, you will be given a Return Merchandise

Authorization (RMA) number. Please place this number on the

outside of the package when you return the item(s) for service, and

reference it on any correspondence included in the package. BOCA

RESEARCH WILL RETURN ANY PRODUCT THAT IS NOT

ACCOMPANIED BY AN RMA NUMBER.

Servicing Your Boca Product