Canon imageFORMULA ScanFront 330 Servis Kılavuzu - Sayfa 32
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Figure 11 — CNA - Warranty Claims Search
To check the status of the e-Tag warranty claims already submitted:
Go to the e-Tag Warranty Claim Console, as shown at the bottom of the
screen shot in
enables you to check the status of your claims. To view the details of the
e-Tag limited warranty claim form, double-click any record.
Note: e-Tag warranty claims are connected to the e-Support ID number that
is entered. Therefore, it is highly recommended that only one person enter
and manage the e-Tag warranty claims from your dealership.
C. Warranty Reimbursement Program
The two warranty reimbursement programs available for service providers are
Dispatch by CITS or the Warranty Marketing Program. Both programs require
the customer's serial number be registered with the ASCR system.
1. Dispatch by CITS
Dispatch by CITS is available to ASCR registered customers where the
Warranty Marketing Program option has not been selected.
Help desk support is managed by CITS to dispatch the Authorized
Servicer of record. To obtain reimbursement for service delivered during
the end-user warranty, you must be dispatched by CITS. For this to occur,
the end-user must contact CITS first to attempt all user-performed service
remedies. If these remedies do not resolve the problem, the Authorized
Servicer of record is dispatched. See
p. 18.
On-site service labor compensation of $135.00 per incident is
automatically issued to the dispatched Authorized Servicer (your
company) once the service call has been closed with CITS. Defective
parts reimbursement is issued upon receipt of an e-Tag claim with the
defective part.
imageFORMULA ScanFront 330 Service Guide
Figure 8 — e-Support - e-Tag Claim
imageFORMULA ScanFront 330 Service Guide
Console. This console
"ASCR Registration Process,"
on
April 2014
Page 27