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Firmware update

Troubleshooting the Firmware

update

V2.0 04.06.20

Electric system support

Firmware update is done via the Ampler mobile app. If your bike is

connected to the app, you will get a notification in your app about the

new available Firmware. Please go to the Vehicle settings to update

your Firmware.

Before starting the update, make sure:

• You have the latest Ampler app version

• You have internet connection on your phone

• Your phone's battery is not running low

• The battery level of the bike is more than 25%

• You have registered and paired the app with your bike

The update is done over Bluetooth in several steps. All the steps are

almost identical, and they need to be done in a row. This means that

after completing the first update, if there will be a second update still

available – you will also need to complete this. The updates should

take about a minute to complete.

If you experience any problems with updating the Firmware, please

follow troubleshooting instructions below.

Flow A

7. Turn Bluetooth OFF

8. Turn Bluetooth ON

9. Wait 10 seconds for connecting

If there is no connection, start flow B. If the connection is established,

check if there is another Firmware update available and complete that

one as well.

Flow B

10. Close the Ampler app on the background

11. Go to Bluetooth settings

12. Find the Ampler Bike Bluetooth ID under your Bluetooth devices

and click the "Info" button. Press "Forgot This Device"

13. Turn Bluetooth OFF and then back ON under settings

14. Open the Ampler app

15. Pair your bike with your smartphone

16. Check if the update is available and complete the update

If a new firmware version becomes available in the future, you will be

notified within the app. Meanwhile you can check the firmware status

in the Vehicle view – if the firmware is up to date, you'll see the infor-

mation in the lower part of the screen in the vehicle view.