Bose SPORT EARBUDS Manuel - Sayfa 38

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SYMPTOM

No sound

No sound from one earbud

Audio and video are out

of sync

Poor sound quality

TR OUBL ES H O OTI N G

SOLUTION

Make sure that both eartips fit securely in your ear and they

aren't rotated too far back (see page 16).

Make sure your head is upright when inserting the earbuds.

Press play on your mobile device to make sure audio

is playing.

Play audio from a different application or music service.

Play audio from content stored directly on your device.

Restart your mobile device.

Make sure the earbuds are within range of each other.

Disable in-ear detection features using the Bose Music app.

Make sure that both eartips fit securely in your ear and they

aren't rotated too far back (see page 16).

Make sure your head is upright when inserting the earbuds.

Make sure the earbuds are within range of each other.

Place both earbuds in the charging case until they

magnetically snap into place, and the earbud status lights

display charge status (see page 29). Remove the earbuds.

Close and re-open the application or music service.

Play audio from a different application or music service.

Place both earbuds in the charging case until they

magnetically snap into place. Close the case for 10 seconds.

Open the case. Remove the earbuds.

Make sure that both eartips fit securely in your ear and they

aren't rotated too far back (see page 16).

Try a different audio track.

Play audio from a different application or music service.

Clear any debris or wax buildup from the eartips and

earbud nozzles.

Turn off any audio enhancement features on the device or

music app.

Make sure your earbuds are connected over the correct

Bluetooth profile: Stereo A2DP. Check your device's

Bluetooth/audio settings menu to make sure the correct

profile is selected.

On your device:

• Turn the Bluetooth feature off and then on.

• Delete the earbuds from the Bluetooth list on your device.

Connect again (see page 14).

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