Austria Email KRU 1020 Kullanım Kılavuzu - Sayfa 11

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Guarantee, Warranty and Product Liability

The warranty will be fulfilled in accordance with the current legal provisions of the Republic of Austria as well

as with those of the EU.

1. A condition for the operation of guarantee services by the product manufacturer (hereinafter referred to

as the PM) is the presentation of the paid invoice for the purchase of the device for which the guarantee

service is being invoked, whereby the identity of the device in terms of type and serial number must be

taken from the invoice and must be produced by the claimant. This is subject exclusively to the PM's

general terms and conditions of business and sales and delivery conditions.

2. To the extent required by law and/or the installation and operating instructions, the assembly,

installation, connection and commissioning of the device in question must have been carried out by a

licensed electrician and/or installer with due regard to the necessary instructions for this. The storage

tank (without external covering or plastic external covering) must be protected from direct sunlight in

order to prevent discolouring of the polyurethane foam and any possible warping of plastic components.

3. The room where the unit used must be frost-free. The installation of the device must be carried out in a

place where one might reasonably expect it to be, i.e. the device must be easily accessible in case of

servicing, repairs or in case it needs to be replaced. The costs for any necessary changes to the structural

conditions (e.g. doors and corridors too narrow) are not covered by the guarantee and warranty offered

and shall therefore be refused by the PM. When setting up, installing and operating the water heater in

unusual places (e.g. lofts, living quarters with water sensitive flooring, store rooms etc.) potential water

leakage must be taken into consideration and therefore a device for capturing and draining off any

leaked water must be provided in order to prevent secondary damage in the sense of the product

liability provisions.

4. The warranty shall not apply in the following cases:

Improper transportation, normal wear and tear, deliberate damage or damage through negligence, any

application of force whatsoever, mechanical damage or damage due to frost or resulting from exceeding

the operational pressure stated on the rating plate even once, the use of connection fittings that do not

comply with the applicable standards or non-functioning storage tank connection fittings, as well as

unsuitable and non-functioning operating fittings, glass or plastic part breakage, any colour differences,

damage through improper use, particularly by failing to observe the operating and assembly instructions

(operating and installation instructions), damage caused by external influences, connection to the wrong

voltage, corrosion damage due to aggressive waters not suitable as drinking water in accordance with

national guidelines (such as the Austrian Drinking Water Ordinance TWV – BGBI. II Nr. 304/2001),

divergences of the actual drinking water temperature at the storage tank instruments from the stated

water temperature of up to 10°K (hysteresis of the regulator and potential cooling through plumbing),

continued used despite the occurrence of a defect, unauthorised modifications to the device, installation

of additional components that have not been tested together with the device, improperly executed

repairs, too low conductivity of the water (at least 150 μs/cm), operational wear of the magnesium anode

(wear part), natural scaling, lack of water, fire, flood, flooding and inundation, lightning strike, voltage

overloading, power outages or other acts of force majeure, use of non-original third party components,

e.g. heating elements, protective anode, thermostat, thermometer, finned tube heat exchanger, etc.,

uninsulated components introduced opposite the tank, the infiltration of foreign bodies or electro-

chemical influences (e.g. mixed installations), failure to pay due care and attention to the planning