Dynamic Media SiriusXM Kurulum Kılavuzu - Sayfa 2

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Sayfayı Yazdır

streamingapi2.mountain.siriusxm.com (API)

streamingapi2-east.mountain.siriusxm.com (API)

siriusxm4biz.com/ (scheduling portal)

gapi.gracedigital.com (to accommodate access to remote scheduling portal)

Open the following ports:

If you have a firewall or web filter, open the following ports to accommodate traffic.

Protocol

Port

TCP

443

UDP

123

TCP

5000

Because these URLs are appended with dynamic information, whitelisting of the URL must be limited to the base URL.

Whitelisting of URLs can also be done using pattern matching. For example, *.streaming.siriusxm.com, or *.mountian.siriusxm.com are valid patterns

where "*" can match any valid permutation of sub-domain (DNS) names, including multiple names separated by periods.

Step 3: Check DNS Communication

If after successful completion of the first two steps, the player is still not working, the issue may be with your Domain Name Server (DNS).

Follow the steps below to troubleshoot this common issue:

Confirm player communication with your internal DNS Server

a. Make sure the player is able to communicate with your internal DNS server that can resolve domain names listed in the

whitelist domain table in section 2.1.

i. As a quick test, from the same subnet to which the player is connected, open a command window on a computer and type the

following command: ping siriusxm.com

If the name resolution works correctly, the command window will display an IP address of siriusxm.com domain name.

If the name resolution does not happen, the following issues may be present:

a. Your internal DNS server that the player is communicating with is dropping the DNS requests from the player.

i. If so, consider assigning a different DNS server to the player.

b. Or the upstream DNS server (that your internal DNS server communicates with in order to resolves public domain

names) is unable to resolve siriusxm.com domain names.

c. If unable to resolve this problem at the upstream DNS server level, consider using a different upstream DNS

server (like Google DNS servers: 8.8.8.8 or 8.8.4.4) as the primary upstream DNS server in your internal DNS

server

Is the Player Still Not Working?

It is possible that additional adjustments need to be made by your network administrator in order for the player to function properly. You can

test this by connecting the player to your smartphone Personal Hotspot by following the steps below.

1. From your smartphone, turn on your Personal Hotspot

2. From the player, press Home then use the dial to select Settings > Network Wizard > Wireless > Scan

3. Select your Personal Hotspot from the list of wireless networks and enter your password to connect.

• If the player functions properly when connected to Personal Hotspot, this confirms that the player is functioning properly, but the

network is not properly configured.

• Provide the results of this test to your network administrator along with this document.

• A successful test will cause your network administrator to reconfirm the network settings.

If you have questions, please contact Dynamic Media customer support at 586-978-4214. Monday-Friday 8:30AM-6PM EST

Purpose

Details

HTTP

Connect to data portal, stream audio

HTTPS

Secure authentication and diagnostics

DNS

Domain name resolution

NTP

Network time synchronization

FIRMWARE

Firmware upgrade binaries are transported through port 5000

API

Scheduling Portal

Remote Access to scheduling portal