Galaxy Next Generation G2 SLIM Series Kullanıcı Kılavuzu - Sayfa 15
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Basic Troubleshooting
No Sound
If your panel does not have sound, please try these steps:
1) Turn the panel off and then flip the rocker switch located on the back of the panel (to the off position,
wait a couple minutes and then turn it back on)
2) Verify if the panels volume is up and not muted
3) Insert a USB stick, containing an audio file and attempt to play the audio file
4) Connect your laptop to the panel via HDMI and go to the HDMI input (that you are plugged into) and
play an audio file
5) Verify that the device is not connected to the Bluetooth device
No Touch
Please locate your remote control and press the blue button (as noted on page 6, # 17), this button
activates/deactivates the touch on the screen.
No Power
If your panel will not power on, please try these steps:
1) Verify the panel is plugged into a known working outlet
2) Check to see if there are any LED lights on anywhere on the panel
3) Try a different power cable
4) Make sure the rocker switch is on the ON position
5) Make sure the power cable is connected securely to the AC power inlet on the side of the panel and
to the power outlet.
Creating a Support Ticket
If the above does not work for you or you are experiencing a different issue, please contact
for additional troubleshooting. Please have the panels Serial Number, the issue you
are experiencing and the troubleshooting steps that you have completed (if any). If there is a visual defect,
please include an image when submitting the ticket.
Galaxy Next Generation "G2" © 2022
Thank you – Galaxy Support
Basic Troubleshooting
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