Send All Calls
To send all calls, except priority calls, to
coverage-
1.
Press the SAC feature button to send all
calls to coverage.
The forwarding icon appears on the top line of your
phone display, and the green LED next to the feature
button turns on.
2.
To turn the feature off, press the SAC
feature button.
The forwarding icon no longer appears on the top line
of your phone display, and the green LED next to the
feature button turns off.
Voicemail
To login to your voicemail-
1.
Press the Message button
2.
Follow the voice prompts from your voicemail
system.
System Features
System features are standard on most campus
phones.
Busy-line Automatic Callback
To activate automatic callback-
1.
Dial number.
2.
Hear busy.
3.
Press [Transfer] (hear confirmation tones).
4.
Dial * 5.
5.
Hang-up.
Phone will give a Priority ring when the "callback"
phone is available.
To cancel automatic callback-
1.
Press # 5 (hear confirmation tones)
Call Forwarding
To activate call forwarding-
1.
Press [callfwd]
2.
Navigate to [all calls] or [after 3 rings] or [on busy]
3.
Press [select] and then press [change]
4.
Navigate to [dialed #] and press [select]
5.
Enter the number to which calls will be
forwarded.
6.
Press [next], [save], then [phone/exit]
To cancel call forwarding-
1.
Press [callfwd]
2.
Select [all calls] or [after 3 rings] or [on busy]
3.
Press [off] and then press [phone/exit]
Bridged Appearance Calls
To answer a call on a bridged line-
1.
Select the bridged call that you want to answer
2.
Press [answer]
Last Number Redial
To redial the last number dialed-
1. Press [spkr] or pick up handset
2. Press # 9
-or-
1. Press [redial] button
Frequently asked questions
Q. Why are all of my calls going directly to voicemail?
The phone hasn't been ringing.
A. Your phone is probably set on "Send All Calls."
Try this – Get dial tone, then press # 3.
Q. Why does my phone ring a short ring, then no one
is on the line?
A. Your phone is probably set on "Call Forwarding."
Try this – Get dial tone, then press # 2.
Q. Why do I keep hearing a beeping tone when I
answer my phone?
A. Someone may think they are dialing a fax number.
Try this – Transfer the call to a fax machine. The
printed fax may list a phone number of the misguided
party.
Q. Why can't I just use the last 4 digits of my phone
number?
A. All campus numbers, 836, 837, 547 (Mt Grove),
and 255 (West Plains), are dialed using only the last 5
digits of the phone number. The first number of the
extension will vary from phone to phone. For this
reason, you should include all 5 digits when giving
someone your extension number.
Q. Who do I call if my phone isn't working properly?
A. Dial "0" to place a trouble report with the campus
operator.
Q. Are West Plains and Mt Grove local calls?
A. All off-campus phone numbers using the same
prefix in Springfield, West Plains, and Mt Grove are
treated as a local call. Simply dial 9+ the seven-digit
number to complete the call.
Q. Where can I find more instruction information
about the university's data and voice network?
A.https://ntg.missouristate.edu/Documentation/gu
idestraining.aspx
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