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NCTC Avaya IP Office 9500/9600 User Guide

Programming Call Appearance/Feature Keys

To program a Call Appearance/Feature Key:

1. Press the Features softkey

2. Scroll to Phone User and press the Select softkey

3. Scroll to Self Administer and press the Select softkey

4. If prompted, enter the Security PIN. If you do not know the Security PIN, consult with your

system administrator

5. A list of buttons will be displayed along with their current assignment. To change an existing

button, scroll to it using the up/down Navigation keys and press the Replace softkey. Note that

if the Replace softkey does not appear for the highlighted button, that means that the button

cannot be changed as an end user. You can also select the Erase softkey to remove the button.

To assign a button to a blank button, highlight the button and press the Replace softkey. A list of

available features will be displayed. Scroll to the feature that you wish to assign using the

up/down Navigation keys to highlight it and press the Select softkey to assign it. Note that some

features require additional input such as User BLF and Group BLF which will require that you

enter the user extension or group extension that you wish to monitor.

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