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This page contains information about recovering Dell Chromebook.

Install a new version of the Chrome operating system on your Chromebook by going through the recovery process. You may want to go

through this process if you are having problems updating your Chromebook or if it stops working.

NOTE:

All account information and data stored on your Chromebook, such as photos, downloaded files, and saved networks, will

be deleted. Owner privileges for your primary account will also be reset. However, the actual Google Accounts and any data

synced to these accounts are not affected by the recovery process. After the recovery process is complete, you will be guided

through the initial setup again.

Prerequisites:

Before starting this process, you need the following:

•

A Chrome device, Windows, Mac, or the Linux computer with administrative rights.

•

A 4 GB or larger USB flash drive or SD card.

Step 1: Check for the "Chrome OS is missing or damaged"

message

If you see this message, you can first try to perform a hard reset on your Chromebook by pressing Refresh + Power. If you still see this

message after performing a hard reset, please proceed to Step 2.

If you see the Chrome OS verification is turned off message, refer to

Insert a USB flash drive or SD card into your computer and follow the instructions below:

Table 1. Chromebook recovery

Operating System

Chrome Device Instructions

Windows Instructions

Chromebook recovery

Chrome OS verification is turned off message

Instructions

Create a recovery flash drive by using the Image Burner. The tool

may not be available in all languages.

Type chrome://imageburner into the omnibox (browser's

address bar) .

Run the tool and follow the instructions that appear on your

screen.

NOTE:

When recovering your Chromebook, make sure to

create the recovery flash drive on the same model.

Click this

link

to download the Recovery Tool.

section below.