Alpha Communications AlphaRefuge 2400 Series Kurulum ve Kullanım Kılavuzu - Sayfa 11

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Troubleshooting

Problem

Command Center

will not power on:

Emergency Phones

will not call out:

Phone will make

internal calls, but not

external calls:

Insufficient volume

on call boxes:

Lights continuously

blink on button for

call box:

Lights periodically

blink on Command

Center:

Possible Cause & Solutions

• Check wires for voltage. It should be 28vdc

• If no voltage is detected, confirm you are connected to the DKP port

on the Distribution Module

• If you have 48vdc, you are incorrectly connected to an SLT port

• Check wires for voltage. It should be 48vdc

• If no voltage is detected, confirm you are connected to the SLT port

on the Distribution Module. Note: some SLT ports only use the blue

and orange pairs

• If you have 28vdc, you are incorrectly connected to the DKP port

• Make sure you dial any access digit that may be required to dial out

of your building

• Check the phone line is connected to the correct port on the

Distribution Module

• Verify the phone line by making sure it has 48-52vdc on the line and

use an analog phone to verify you are able to call in and out

• To adjust the volume on SmartPhones, turn the VR1 port

• To adjust the volume on 2400 Phones, use the VOL key

• The phone is not properly hung up. Lift the Command Center

handset, select the blinking light, then hang up the handset

• This indicates the phone is doing a phone line check. This is a

normal function of the system and no action is needed

• To disable this function, refer to the SmartPhone Programming Guide

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