Table 5.
Safety and Compliance
Description
Safety Certifications
Electromagnetic Emissions
Certifications
Telco
Warranty
SERVICE AND SUPPORT
Cisco Systems is committed to minimizing total cost of ownership. Its portfolio of technical support services help ensure that its products operate
efficiently, remain highly available, and benefit from the most up-to-date system software. The services and support programs described in Table 6
are available as part of the Cisco Desktop Switching Service and Support solution, and are available directly from Cisco and through resellers.
Table 6.
Cisco Services and Support Programs
Service and Support
•
Cisco Total Implementation Solutions (TIS),
available direct from Cisco
•
Cisco Packaged TIS, available through
resellers
•
Cisco SMARTnet® and SMARTnet Onsite
support, available direct from Cisco
•
Cisco Packaged SMARTnet support
program, available through resellers
•
Cisco SMB Support Assistant
Important notices, privacy statements, and trademarks of Cisco Systems, Inc. can be found on cisco.com.
Specification
•
UL to UL 60950, Third Edition
•
C-UL to CAN/CSA C22.2 No. 60950-00, Third Edition
•
TUV/GS to EN 60950:2000
•
CB to IEC 60950 with all country deviations
•
NOM to NOM-019-SCFI
•
CE Marking
•
FCC Part 15 Class A
•
EN 55022: 1998 (CISPR22)
•
EN 55024: 1998 (CISPR24)
•
VCCI Class A
•
AS/NZS 3548 Class A
•
CE
•
CNS 13438 Class A
•
MIC
•
Common Language Equipment Identifier (CLEI) code
•
Limited lifetime warranty
Features
•
Project management
•
Site survey, configuration, and
deployment
•
Installation, text, and cutover
•
Training
•
Major moves, adds, and changes
•
Design review and product staging
•
Access to software updates 24 hours
•
Web access to technical repositories
•
Telephone support through the Cisco
Technical Assistance Center (TAC)
•
Advance replacement of hardware parts
© 2005 Cisco Systems, Inc. All rights reserved.
Page 13 of 16
Benefits
•
Supplements existing staff
•
Helps ensure that functions meet needs
•
Mitigates risk
•
Helps enable proactive or expedited
issue resolution
•
Lowers total cost of ownership by taking
advantage of Cisco expertise and knowledge
•
Helps minimize network downtime
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