Cisco 12000/10/16-BLWER= Değiştirme Talimatları Kılavuzu - Sayfa 16

Ağ Yönlendiricisi Cisco 12000/10/16-BLWER= için çevrimiçi göz atın veya pdf Değiştirme Talimatları Kılavuzu indirin. Cisco 12000/10/16-BLWER= 18 sayfaları. Blower module and air filter for cisco 12016, cisco 12416, and cisco 12816 router

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Obtaining Additional Publications and Information

Opening a TAC Case

The online TAC Case Open Tool (http://www.cisco.com/tac/caseopen) is the fastest way to open P3 and

P4 cases. (Your network is minimally impaired or you require product information). After you describe

your situation, the TAC Case Open Tool automatically recommends resources for an immediate solution.

If your issue is not resolved using these recommendations, your case will be assigned to a Cisco TAC

engineer.

For P1 or P2 cases (your production network is down or severely degraded) or if you do not have Internet

access, contact Cisco TAC by telephone. Cisco TAC engineers are assigned immediately to P1 and P2

cases to help keep your business operations running smoothly.

To open a case by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)

EMEA: +32 2 704 55 55

USA: 1 800 553-2447

For a complete listing of Cisco TAC contacts, go to this URL:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

TAC Case Priority Definitions

To ensure that all cases are reported in a standard format, Cisco has established case priority definitions.

Priority 1 (P1)—Your network is "down" or there is a critical impact to your business operations. You

and Cisco will commit all necessary resources around the clock to resolve the situation.

Priority 2 (P2)—Operation of an existing network is severely degraded, or significant aspects of your

business operation are negatively affected by inadequate performance of Cisco products. You and Cisco

will commit full-time resources during normal business hours to resolve the situation.

Priority 3 (P3)—Operational performance of your network is impaired, but most business operations

remain functional. You and Cisco will commit resources during normal business hours to restore service

to satisfactory levels.

Priority 4 (P4)—You require information or assistance with Cisco product capabilities, installation, or

configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online

and printed sources.

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Cisco 12016, Cisco 12416, and Cisco 12816 Router Blower Module and Air Filter Replacement Instructions

The Cisco Product Catalog describes the networking products offered by Cisco Systems, as well as

ordering and customer support services. Access the Cisco Product Catalog at this URL:

http://www.cisco.com/en/US/products/products_catalog_links_launch.html

Cisco Press publishes a wide range of networking publications. Cisco suggests these titles for new

and experienced users: Internetworking Terms and Acronyms Dictionary, Internetworking

Technology Handbook, Internetworking Troubleshooting Guide, and the Internetworking Design

Guide. For current Cisco Press titles and other information, go to Cisco Press online at this URL:

http://www.ciscopress.com

78-16083-02