Actxa Tempo 2 Ürün Hizmeti - Sayfa 7

Fitness Takip Cihazları Actxa Tempo 2 için çevrimiçi göz atın veya pdf Ürün Hizmeti indirin. Actxa Tempo 2 19 sayfaları.

Sayfayı Yazdır
Service Step 4: Conduct Product Checks To Confirm Warranty Coverage
Hardware:
Failure
Complaint
Troubleshooting Steps
ID
1
Product ID/
Mechanical:
1. Conduct visual check on casing
a
Scratches on casing
b
Casing cracked
Noisy sound when
c
shake
2
a
No Display
1. Charge the tracker and check if there is display
2. If no display, charge for at least 5mins and check again
3. Check if there is water seepage
3
a
Dim Display
1. Touch indicator on tracker top case
2. Check the brightness of the display
Truncated text/ lines
b
on display
3. Check the displayed content
c
Display Color
NSC Product Service SOP 2019 v2.0
Covered Under Warranty: 1-to-1 Exchange
Allow Exchange
- Casing not sealed properly from out of the box
- Rattling noise from internal components when shaken
- No exchange for accessories like strap
Note: Tempo 2 is with built-in USB connector for
charging, while Tempo 3 requires a magnetic charging
cable
Allow Exchange
- No display after charging for at least 5mins (after
confirming no water seepage)
Allow Exchange
- Display is too dim to make out the content on the
screen
- Texts are truncated / with lines
NOT Covered Under Warranty: NO Exchange
Not Eligible for Exchange
- Normal scratches
- Cracked casing due to misuse
- Wear and tear defects
- Slight misalignment of screen
- Fine particles in casing
- No exchange for accessories like strap
Note: Tempo 2 is with built-in USB connector for
charging, while Tempo 3 requires a magnetic
charging cable
Not Eligible for Exchange
- There is display after charged
- Due to misuse
Not Eligible for Exchange
- Content is readable
- Comparison of display brightness with another
unit
- Comparison of display color with another unit
- Cracked casing due to misuse
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