Section 3: Technical Specifications,
Supplies and Support Resources
Support and Additional Information Sources
Unrivaled service and support
Behind every Xerox product is a
large network of customer support
that's unrivaled in the industry and
available when you need it. Xerox
service professionals use leading-edge
technologies to keep you up and running.
They're even linked to the engineers who
designed your product, so you can be
confident when you choose Xerox.
And genuine Xerox supplies are always
readily available.
Total satisfaction guaranteed
The exclusive Xerox Total Satisfaction
Guarantee, recognized as unique in the
industry, covers every ColorQube™ device
that has been continuously maintained
by Xerox or its authorized representatives
under a Xerox express warranty or Xerox
Maintenance agreement. You decide when
you're satisfied.
Xerox Office Services Support
Asset Management Services
• Asset Optimization and Tracking
– Process and tools to optimize an
enterprise's office output infrastructure
and reduce hard costs.
• Break-Fix Management – Single
point of ownership and management
for break-fix service of all brands of
office output devices, regardless of
manufacturer.
• Supplies Management – Process
and tools to procure, monitor and
replenish all document-related
supplies proactively.
Imaging and Output
Management Services
• Output Management – Single point
of management of office output
from all output devices, regardless of
manufacturer.
• Image Capture and Workflow –
Cost-efficient solutions for capturing,
managing, retrieving and distributing
information into digital repositories.
Support Services
• Technology Procurement and
Deployment – A creative and flexible
end-to-end print/computer product
acquisition solution that uses a single-
point-of-contact model while lowering
the total cost of acquisition.
• Help Desk Services – A broad range of
enterprise services, managed through a
centralized single point of contact and
delivered through either an on-site or
off-site model.
• End User Services – Microsoft software
implementation, IT project consulting,
and customer education.
Access Managed Services
Student and Library Patron Access —
Custom designed and implemented
customer-managed solutions.
Additional Information Sources
ColorQube 9201/9202/9203
Front Panel:
The front panel offers tools and
information pages to help with machine
setup, feature selections, operational
problems, media feed and supply issues.
Customer Documentation:
• Installation Guide
• Quick Use Guide
• Software and Documentation CD-ROM
• Warranty Booklet
On the Web:
Visit www.xerox.com/office for:
• Product, supplies, and
support information
• Downloading drivers
• Finding your local reseller
• Online documentation
Visit www.xerox.com/office/support for:
Support and service information,
including the same troubleshooting
Knowledge Base used by Xerox Customer
Support staff to provide the latest
technical information on:
• Application issues
• Errors
• Print-quality issues
• Troubleshooting
Xerox ColorQube 9201/9202/9203 Evaluator Guide
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