SuPPLIES, ACCESSORIES ANd EXTENdEd SERVICE AGREEMENTS (Continued)
Extended
description
Service
Annual on-site service agreement
Agreements
2 years additional*
3 years additional*
* Available for purchase during first 90 days of product ownership .
SuPPORT ANd AddITIONAL INFORMATION SOuRCES
uNRIVALEd SERVICE ANd SuPPORT
Behind every Xerox product is a large network of customer support that's
unrivaled in the industry and available when you need it. Xerox service
professionals use leading-edge technologies to keep you up and running.
They're even linked to the engineers who designed your product, so
you can be confident when you choose Xerox. And Genuine XEROX
supplies are always readily available.
TOTAL SATISFACTION GuARANTEEd
The exclusive Xerox Total Satisfaction Guarantee, recognized as unique
in the industry, covers every Phaser device that has been continuously
maintained by Xerox or its authorized representatives under a Xerox
express warranty or Xerox maintenance agreement. You decide when
you're satisfied.
XEROX OFFICE SERVICES SuPPORT
Asset Management Services
• Asset Optimization and Tracking — Process and tools to
optimize an enterprise's office output infrastructure and reduce
overall costs
• Break-Fix Management — Single point of ownership and
management for break-fix service for all brands of office
output devices
• Supplies Management — Process and tools to procure, monitor
and replenish all document-related supplies proactively
Imaging and Output Management Services
• Output Management — Single point of management of office
output from all output devices, regardless of manufacturer
• Image Capture and Workflow — Cost-efficient solutions for
capturing, managing, retrieving and distributing information into
digital repositories
Support Services
• Technology Procurement and Deployment — A creative and
flexible end-to-end print/computer product acquisition solution
that uses a single-point-of-contact model while lowering the total
cost of acquisition
• Help Desk Services — A broad range of enterprise services
managed through a centralized single point of contact and
delivered through an on-site or off-site model
• End User Services — Microsoft software implementation,
IT project consulting, and customer education
details
Extends warranty to three years
Extends warranty to four years
Access Managed Services
• Student and Library Patron Access — Custom designed and
implemented customer-managed solutions for student and library
patron print access management
®
AddITIONAL INFORMATION SOuRCES
Phaser 6180MFP Front Panel:
• The front panel offers tools and information pages to help with
machine setup, feature selections, operational problems, media
feed and supply issues.
Customer documentation Contains:
• Installation Guide
• Quick User Guide
• Software and Documentation CD-ROM
• Registration Card
• Warranty Booklet
On the Web
Visit www.xerox.com/office for:
• Product, supplies and support information
• Downloading drivers
• Finding your local Xerox sales representative
• Online documentation
Visit www.xerox.com/office/support for:
• Support and service information, including the same
troubleshooting Knowledge Base used by Xerox Customer
Support staff to provide the latest technical information on:
• Application issues
• Errors
• Print-quality issues
• Troubleshooting
Part Number
E6180SA
E6180S3
E6180S4
PH ASE R 6 1 8 0 M F P E VA l U At O R G U IdE
PH ASE R 6 1 8 0 M F P E VA l U At O R G U IdE
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