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User Guide

Setup fields for Microsoft Outlook Web Access work email addresses

Outlook Web Access URL:

Type the web page address that you use to access your work email account using a browser on your computer and the Microsoft®

Outlook® Web Access application.

User name:

Type your user name. The user name is the part of the email address before the at sign (@). For example, "katewahl" in

[email protected]. In some cases, this might be the login name that you use to log in to your organization's

network. If your organization uses multiple network domains, the user name might follow the format domain name\user name. For

example, if the email address is [email protected] and the domain is domain 1, then the user name is "katewahl," and

the network domain name and user name are "domain1\katewahl."

Password:

Type the password that you use to log in to your email account on your organization's network. Passwords are usually case sensitive.

Email address:

Type the complete email address of the email account that you want to add.

Mailbox name:

Type the mailbox name for your Microsoft Outlook account. The mailbox name is the same as your login name, and it is usually case

sensitive.

Account access option for work email addresses

I can access my email account using a Web browser (Outlook Web Access):

Set this option if you access your work email account using a browser on a computer that is outside of your organization's network

(for example, a computer at your home).

Troubleshooting for integrated email addresses

I cannot open email messages from my email account using my device

The email message you are trying to open might be too large. Email messages that the BlackBerry® Internet Service retrieves from supported

email applications cannot exceed 5 MB.

Using a browser on your computer or the email application on your computer, log in to your email address and open the email message.

Setting up existing email addresses