Dogtra Edge Kullanıcı El Kitabı - Sayfa 18
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Ayrıca Dogtra Edge için: Kullanıcı El Kitabı (19 sayfalar), Ürün Kılavuzu (14 sayfalar), Kullanıcı El Kitabı (20 sayfalar), Kod Ayarlama Kılavuzu (2 sayfalar)
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Warranty And Repair Information
Dogtra Company provides the original purchaser with a 2-YEAR WARRANTY. The warranty
begins from the date of purchase. For the first two years, coverage is for parts, labor, and accessories.
Shipping fees incurred are the customer's responsibility.
To Qualify for Warranty:
To register your Dogtra product, please log onto our website at www.dogtra.com, click on the
warranty registration link and fill out the required information. All registration must be completed
within 30 days of your purchase. If you do not have access to a computer, you can call our toll free
number at 1-888-811-9111, and one of our customer service representatives can register your product
online for you. If you were unable to register your product on our website, we will accept all products
for repair with a proof of purchase. We strongly recommend keeping the original receipt. If your
product is not registered and the proof of purchase is not available at the time of service, Dogtra will
estimate the age of the unit by the serial number. Serial number estimates can be different from the
actual purchase date. Without a proof of purchase or product registration, a serial number estimate is
the only method for determining a general date of purchase.
Not Covered Under Warranty:
Dogtra Company does not offer warranty for units/products that have been bought secondhand or as
a resold product.
Dogtra DOES NOT replace defective units or provide refunds for products purchased from us after
30 days from the date of the purchase. Issues of replacement and refunds on units purchased less than
30 days from an authorized dealer need to be addressed to the dealer directly.
Dogtra's warranty DOES NOT cover repairs or replacements due to misuse by the owner or dog,
improper maintenance, and/or lost units. All replacement costs for either the transmitter or receiver
will be the owner's responsibility.
*Battery replacement by the customer during the first 2 years of the warranty is not recommended. If
the customer chooses to replace the batteries, any damage to the unit during the installation by the
owner will void the warranty.
*The warranty is void if the unit has been altered or an unauthorized person has attempted repair
work.
*Do not remove the serial numbers from the transmitter and/or receiver/collar. Removing the serial
numbers from the transmitter and/or receiver/collar will void the warranty.
Procedure for Repair Work:
The cost of shipping products under warranty back to Dogtra is the customer's responsibility.
Dogtra is not responsible for loss of training time or inconvenience while the unit is in for repair
work. Dogtra does not provide loaner units or any form of compensation during the repair period.
A copy of the sales receipt showing the purchase date is required before warranty work is initiated.
Please include a brief explanation outlining the problems and include your name, address, city/
state/zip code, daytime phone number, evening phone number, and email address. You can also
visit our website at www.dogtra.com and fill out the Service Request Form. If repair costs are not
covered under warranty, we will call you for payment information once an estimate is available. For
any questions concerning your Dogtra products call us toll free at 1-888-811-9111, M-F 8:30AM -
4:00PM, Pacific Time, or email us at [email protected] for specific repair inquiries.
Send repair units to Dogtra Company / Repairs / 22912 Lockness Avenue Torrance, CA 90501
U.S.A.
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by Dogtra Company
22912 Lockness Ave.
Torrance, CA 90501
U.S.A.
Tel: 310-534-0101
Fax: 310-534-9111
Toll free: 1-888-811-9111
Email: [email protected]
Website: www.dogtra.com
Store website: shop.dogtra.com
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