Forme Studio Посібник - Сторінка 15

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S T U D I O | W A R R A N T Y + R E T U R N S

30-DAY RETURN POLICY

Every customer can take advantage of our 30-day

return policy, which starts on the day of installation.

Customers must contact our Member Support team

(via email/phone) to request a return, within 30 days

of installation.

Customers will receive a refund when returning

their Studio.

FORME will deduct $250 from this refund to cover

for the unit's removal.

The $250 return cost will be applied to the refund

upon scheduling removal.

Our Member Support team will create a ticket with

our third party logistics company (XPO), and contact

the customer to schedule a return.

FORME team is not responsible for any repairs to the

walls resulting from the dismounting of a Studio.

1-YEAR MANUFACTURER'S WARRANTY

The Manufacturer's Warranty comes with every

Studio purchase and provides coverage for any

mechanical or electrical issues causing the unit to

be inoperable.

In order to initiate a warranty claim, the customer

must contact the Member Support team (via email/

phone) and provide a description of the issue.

If the FORME Member Support team deems that unit

needs to be replaced, FORME will create an order

with XPO company and contact the customer

to schedule the replacement.

ADDITIONAL COVERAGE

Every customer can purchase a 2-year, 3-year, or

4-year Extended Warranty at the time of purchase or

within 30-days from the date of installation.

The Extended Warranty covers the customer against

1 claim of accidental damage, which makes the unit

inoperable and requires replacement.

The 2-year and 3-year Extended Warranty extends

the Manufacturer's Warranty, syncing coverage for

electrical, mechanical, and accidental damage.

You will receive two email reminders with instructions

on how to purchase coverage if you did not do so prior

to installation.

HOW TO OBTAIN WARRANTY SERVICE

To file a claim, please email [email protected]

TERMS AND CONDITIONS

To view the Terms and Conditions of your purchase,

please visit formelife.com/terms-conditions.

MEMBER SUPPORT

Taking care of you and your Studio is why we are

here. Do not hesitate to reach out to us for anything,

especially technical support. We are happy to help!