AU Qua Базовий посібник - Сторінка 2
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Друкувати сторінкуCharging with specified AC Adapter (sold
Connect the power plug of Common AC Adapter 05 to an
outlet (100V - 240V AC)
separately)
Check that the charging light on the product lights in red. When the
Charging with Common AC Adapter 05 (sold separately) is explained. For
battery power turns on, "
information on the specified AC adapter (sold separately), see "Introduction of
When charging ends, the charging light turns off.
related accessories" (▶P. 33).
Check the orientation of the microUSB plug of Common
AC Adapter 05 (sold separately) and insert it straight into
the external connection terminal
With the projection
facing up
Common AC Adapter 05 (sold separately)
When charging is complete, pull out the microUSB plug of
Common AC Adapter 05 (sold separately) straight from the
external connection terminal
Connect the power plug of Common AC Adapter 05 (sold
separately) to an outlet
Common AC Adapter 05 (sold separately)
◎ Note that applying unnecessary force with the external connection
terminal connected to the external device might cause damage.
◎ When charging starts with the battery empty, the charging light may not
light immediately. But charging has started.
- 21 -
Checking your own phone number
Home screen → [au災害対策 (au Disaster Countermeasure)]
au災害対策 (au Disaster Countermeasure) menu appears.
When you turn the product for the first time, usage agreement screen or
Home screen → [基本機能 (Basic function)] → [Settings] →
the initial settings screen appears. Follow the onscreen instructions.
[Profile]
Profile screen appears.
Using Disaster Message Board
Disaster Message Board service enables you to register information of well-
Setting Silent mode
being from an area of distress via LTE NET in case of large-scale disaster such
as earthquake with a seismic intensity of over 6 lower. Registered information
You can set the silent mode not to inconvenience people around you in a
can be viewed on any cell phones and PCs besides by au cell phone users.
public place.
For details, refer to "Disaster Message Board" of au homepage.
Press and hold l (Volume DOWN button) for at least one
second
au災害対策 (au Disaster Countermeasure) menu screen →
[災害用伝言板 (Disaster Message Board)]
Setting Airplane mode
Follow the onscreen instructions to register/confirm.
When Airplane mode is set, wireless functions are disabled (telephone, packet
®
®
transmission, wireless LAN (Wi-Fi
), Bluetooth
).
Home screen → [基本機能 (Basic function)] → [Settings] →
◎ To register information of well-being, E-mail address (∼ezweb.ne.jp) is
[More] → Turn "Airplane mode" to "ON"
required. Set up E-mail address beforehand.
◎ Deleting or changing the setting for information of well-being is
When Airplane mode is set, "
" appears in the status bar.
unavailable during wireless LAN (Wi-Fi
◎ The Company makes no guarantees about the quality of this service.
Displaying menu
The Company is not liable in the event of any nonconformities about
registration of well-being information or damages by loss of well-being
There are two types of methods to display a menu screen; by tapping "
",
information arising from intense access to this service or equipment
"
"or "
" and by long-touching entry field or item.
failure or damages caused by registered well-being information.
Using au Disaster Countermeasure
au災害対策 (au Disaster Countermeasure) is an application with which you
can use 災害用伝言板 (Disaster Message Board), 緊急速報メール (Emergency
Rapid Mail) (緊急地震速報 (Earthquake Early Warning), 災害 ・ 避難情報 (Disaster
and Evacuation Information), 津波警報(Tsunami Warning)) and 災害用音声お
届けサービス (Disaster Voice Messaging Service), 災害関連情報 (aster related
information).
- 28 -
Symptom
What you should check
Page
Symptom
"
" (out of service area)
Is the product out of the service area
Cannot hear/hard to hear
appears.
or in an area where the signal is
P. 26
the other party's voice.
weak?
Settings made for specified
Is the built-in antenna covered with
contacts do not work.
P. 9
finger etc.?
Is a card other than au Nano IC Card
P. 12
04 inserted?
Cannot operate button/
Is the power turned on?
P. 23
If you cannot find the solution to your problem in the above items, refer to the
touch panel.
au homepage or au Customer Support on the website shown below.
Turn off the power and then turn it on
P. 23
http://www.au.kddi.com/english/support/
again.
"
" appears.
Is your au Nano IC Card 04 inserted?
P. 13
A message such as charge
The battery is almost dead.
Updating Software or OS
P. 20
the battery appears.
Battery usage time is short.
Is the product fully charged?
You can update the product to the most recent software for optimal
performance and to get the latest enhancements.
• Charge the product until the red
P. 20
charging light goes off.
There are several methods to update software.
■ Notes
Is the internal battery end-of-life?
−
• You are charged for data communication when connecting to the Internet
Is the product left in the place for a
from the product using packet communication.
long period where "
" (out of service
P. 26
• You are recommended to back up your data before updating software.
area) appears?
• For detailed descriptions on various functions, refer to the "Basic Manual"
End/Stop the applications or
application installed on the product or "取扱説明書詳細版 (Full Instruction
−
functions which are not used.
Manual)" (Japanese) available on the au homepage.
Cannot connect to the party
Is the product out of the service area
• Fully charge before update. If the update is started with the battery power
and the phone beeps even
or in an area where the signal is
P. 26
low or battery power becomes low during update, software update cannot
though a call is made.
weak?
be done.
• Check the radio wave condition. Software update may fail in poor reception
The wireless line is extremely busy or
area.
the party is calling. Retry later.
−
• Any operations are not available during software update. Calling 110 (Police),
119 (Fire/Ambulance), 118 (Maritime rescue) is not available. Alarm does not
Display is dark.
Is the temperature of the product
work, either.
or battery high? The display may
−
• If software update has failed or stopped, perform the same procedure again.
become dark depending on the
• Update is unavailable during international roaming.
temperature of the product.
- 35 -
Turning the power on/off
Turning the power on
" appears on the status bar.
Press and hold F (Power button) until the charging light
turns on
The start screen appears (▶P. 24).
• For the first time the product turns ON, the initial settings such as "au
Easy Setting" activate. Make the settings as required.
◎ When logos are displayed after the phone is turned on, it configures
initial settings for the touch panel. Do not touch the screen during this
process. Doing so may prevent the touch panel from working properly.
Turning the power off
Press and hold F (Power button) for at least one second
[Power off]→[OK]
Forcing the product to shut down and restart
Force shutdown and restart the product when the screen freezes or the power
cannot be turned off.
Press and hold F (Power button) for at least 11 seconds
◎ If the product is forced shutdown and restarted, unsaved data will be
erased. Do not force shutdown except when the product becomes
inoperative.
- 22 -
- 23 -
Using Emergency Rapid Mail
Emergency Rapid Mail is a service that distributes Earthquake Early Warning
or Tsunami Warning delivered from the meteorological bureau or Disaster
and Evacuation Information delivered from the government or local public
organization to all au cell phones in specified areas simultaneously.
When you purchase the product, "受信設定 (Receive options)" of the Emergency
Rapid Mail is set to "受信する (Receive)". Reception setting of Tsunami Warning
is available in the settings of Disaster and Evacuation Information.
When you receive Earthquake Early Warning, ensure your safety and take proper
action according to the situation around you. When you receive a Tsunami
Warning, draw away from sea coast immediately and evacuate to safe place
such as upland or well-built high building.
au災害対策 (au Disaster Countermeasure) menu → [緊急速
報メール (Emergency Rapid Mail)]
Inbox appears.
Select a mail you want to view to check the detail.
◎ Reception of Emergency Rapid Mail is notified by a special warning
tone and vibration. It is not possible to change the warning tone.
®
) connection.
*Reception of Earthquake Early Warning is notified by a special warning tone,
voice ("地震です" (Jishin desu (An earthquake))) and vibration.
◎ When you receive Emergency Rapid Mail during a call, the warning
tone does not sound.
◎ Earthquake Early Warning is sent to areas where strong quakes (over
4 degrees) are expected when the earthquake whose the maximum
seismic intensity 5 lower is anticipated occurs.
◎ Immediately after an earthquake occurs, quakes (P waves and initial
tremors) near the epicenter are detected and position, scale, and
expected strength are automatically calculated and notification is sent
as soon as possible within a few seconds to tens of seconds before the
strong quakes (S waves and major tremors) caused by the earthquake
start.
- 29 -
- 30 -
• If you fail to update software, it may become impossible to operate the
What you should check
Page
product. If this happens, bring it to an au shop or PiPit (not accepted by
Place your ear hole to the receiver.
P. 11
some shops).
Is the caller ID notified? If the
Downloading software into the product to update
caller does not notify the caller ID,
ringtone setting in Contacts is not
−
Update files can be downloaded from the Internet web site into the product
effective. Group's incoming settings
directly.
in Contacts is not effective, either.
Home screen → [基本機能 (Basic function)] → [Settings] →
[About phone] → [Software update]
[CHECK FOR UPDATE]
From here on, follow the onscreen instructions.
SIM unlock
The product supports SIM unlock. By unlocking SIM lock, you can use non-au-
SIM cards.
• SIM unlock service is provided at the au homepage and au shops.
• When using non-au SIM card, some services, functions, etc. may be
unavailable. The Company is not liable for any operations.
• To set up your phone after unlocking the SIM, go to the Home screen → [基
本機能 (Basic function)] → [Settings] → [About phone] → [SIM card status]
→ [SIM STATUS UPDATE].
• For details, refer to au homepage.
https://cs.kddi.com/support/simcard/
- 36 -
- 37 -
Sleep mode
Changing the display language
While screen backlight is turned on, press F (Power button) or leave the
You can change the display language via 設定/Settings menu.
product for a certain period of time without any operations to turn off the
Changing the display language to English
screen temporarily and the product goes into sleep mode. To cancel the sleep
mode, operate as follows.
Changing the display language from Japanese is explained here.
In sleep mode, F (Power button)
Home screen→[基本機能 (Basic function)]→[設定
The start screen appears.
(Settings)]→[言語と入力 (Language & input)]→[言語
(Language)]
Using the Home screen
Select "English"→[OK]
"au Basic Home for Qua" home app with frequently used apps for smartphones
Start screen
is set to the Home screen at the time of purchase. You can use the apps
through one-touch operation. Also, home app can be switched.
The start screen is displayed when turning the power on or sleep mode is
The Home screen consists of multiple screens. Slide/flick left or right to switch
canceled.
them.
・ Background for the start screen varies by the body color.
① Status bar
Displaying the Home screen from the start
② Clock widget
screen
Tap to activate "Clock" app.
③ Apps/folders
When the start screen appears, display the Home screen as follows.
④ Indicator
⑤ Quick launch area
Slide (Swipe)/flick the
" " (Phone), " " (Chrome), " "
screen
(E-mail), and " " (Camera) are
The Home screen appears
registered at the time of purchase.
(▶P. 25). Or the screen for going
⑥ Navigation bar
into the sleep mode appears.
C : Go back to the previous
• Slide/flick " "/"
" to activate
screen.
Phone/Camera.
①
H : Display the Home screen.
① Notifications
N : Display the recently used
Displays contacts in favorites
apps list.
and outgoing/incoming calls, or
information such as missed calls.
• Double-tap a notification to
《Start screen》
activate notifying application.
- 24 -
Using Disaster Voice Messaging Service
◎ Earthquake Early Warning may not arrive before strong tremors in
arrears near the epicenter.
Disaster Voice Messaging Service is a service which allows you to record your
◎ Tsunami Warning is a notification delivered from the meteorological
voice and send someone you want to inform your well-being in case of a large-
bureau (major tidal wave, seismic sea wave) to the area including
scale disaster.
target coast.
◎ Disaster and Evacuation Information is a service that distributes
au災害対策 (au Disaster Countermeasure) menu screen
bulletins concerning residents' safety including evacuation advisories,
→ [災害用音声お届けサービス (Disaster Voice Messaging
evacuation orders and other warnings issued by the national and local
Service)]
governments.
◎ The service is available only in Japan (it cannot be used overseas).
Follow the onscreen instructions to register.
◎ No information fee or communication charge is required for receiving
Emergency Rapid Mail.
◎ KDDI is not liable for damages suffered by customers resulting from
the service's information, lack or delay in the information caused by
◎ For use over Wi-Fi
®
, it is necessary to carry out initial setting over 4G
transmission or system breakdowns, or other events that are outside
(LTE/WiMAX 2+) network.
the responsibility of KDDI.
◎ Voice message can be recorded for up to 30 seconds.
◎ Refer to the Japan Meteorological Agency web page for details about
◎ Messages can be sent and received to or from au cell phones, other
distribution of Earthquake Early Warning.
network operators' cell phones and PHS.
http://www.jma.go.jp/
◎ Voice message may be difficult to hear if the media volume is low or
◎ You cannot receive Emergency Rapid Mail when your cell phone is
Silent mode is set.
turned off.
◎ Saving or playing Voice messages may fail if a phone does not have
◎ Emergency Rapid Mail may not be received if you are in a place
available memory.
where signal does not reach even in the service area (e.g. in a tunnel,
◎ Some cell phones do not support receiving voice messages.
basement) or in a place with a poor reception.
For details, refer to au homepage.
◎ You cannot receive Emergency Rapid Mail once the reception is failed.
◎ This delivery system is different from Earthquake Early Warning
provided through TV, radio, or other communication procedures, which
Using Disaster information
means that the time the Earthquake Early Warning arrives may vary.
◎ Information from someplace other than your current location may be
You can check history of Disaster and Evacuation Information delivered by local
received.
government, disaster related information portal, etc.
au災害対策 (au Disaster Countermeasure) menu screen →
[災害関連情報 (Disaster related information)]
Follow the onscreen instructions
- 31 -
■ Warranty card
After-sales service
At the store of purchase, thoroughly check and read the name of the retailer,
date of purchase and other necessary details filled in on the warranty card,
■ When asking for repair
and be sure to keep it in a safe place.
For repair, contact Keitai Guarantee Service Center.
■ Keitai Guarantee Service plus LTE
During the
Repairs will be done based on the terms of services of the
An after-sales service membership program on a monthly basis called "Keitai
warranty
free-of-charge repair warranty described on the warranty
Guarantee Service Plus LTE" (monthly fee: 380 yen, tax excluded) is available
period
card.
for using your au cell phone for a long time without worries. This service
Outside the
We shall repair the product for a charge as requested by
expands coverage for many troubles including malfunction, theft and loss.
warranty
the customer if repair renders it usable.
For details of this service, refer to au homepage or contact Keitai Guarantee
period
Service Center.
◎ Before handing in the product for repair, make a backup of the
◎ You can apply for membership only at the time of purchasing your au
contents of memory since they may disappear during repair. Note that
cell phone.
the Company shall not be liable for any damages and loss of income
◎ Once you cancel the membership, you cannot reapply for it until you
should the contents of memory be altered or lost.
purchase an au cell phone next time.
◎ Recycled parts that meet the Company's quality standards are
◎ Note that when changing the model or purchasing an extra cell phone,
sometimes used for repair.
this service only covers the most recently purchased au cell phone.
◎ Collected au cell phones by Replacement mobile phone delivery
◎ When an au cell phone is handed over to you or someone else, the
service which you used before are recycled to cell phones for
"Keitai Guarantee Service plus LTE" membership is also handed over to
replacement after repairs. Also replaced parts by au after-sales
the successor of the cell phone.
service are collected and recycled by KDDI. They are not returned to
◎ When you get a new au cell phone by changing the model or
customers.
purchasing an extra cell phone, the "Keitai Guarantee Service
◎ For the products that are processed, modified, analyzed (including
plus"/"Keitai Guarantee Service plus LTE" membership for the old au
altering the software, analyzing (including rooting), reverse-engineering,
cell phone is automatically canceled.
decompiling, or disassembling), or repaired by repair offices other than
◎ Service contents are subject to change without notice.
the company specified, they are not covered by the warranty or repair
may be refused.
■ au Nano IC Card 04
The au Nano IC Card 04 is lent to you by au. In case of loss or damage, the
■ Performance parts for repair
card will be replaced at your expense. When malfunction is suspected, or in
The Company retains performance parts for repair of the product main
case of theft or loss, contact an au shop or PiPit.
unit and its peripherals for 4 years after discontinuation of production.
"Performance parts for repair" refers to parts required for maintaining the
functions of the product.
- 38 -
◎ In this manual, the operations on Home screen of "au Basic Home
for Qua" (simply called "Home screen" from here on) is provided as
examples.
Apps/folders on the Home screen
In the Home screen, frequently used apps are displayed. Other apps store
in "Google", "基本機能 (Basic function)", "auフォルダー (au folder)", or "Others
Apps".
Slide/flick the Home screen left or right to select an app/folder to use.
Monitoring the product's status
Icons
①
Notification icons appear on the left of the status bar, showing missed calls,
new mail, operations in progress, etc., and status icons appear on the right,
showing the status of the product.
■ Examples of main notification icon
②
Icon
Description
Missed call
New mail message (SMS)
③
④
New mail message (E-Mail)
⑤
New mail message (Gmail)
⑥
New Emergency Rapid Mail
《Home screen》
■ Examples of main status icon
Icon
Description
Battery level
100%/
empty/
charging
- 25 -
- 26 -
Introduction of related accessories
■ Common AC Adapter 05 (0501PWA) (sold separately)
Common AC Adapter 03 (0301PQA) (sold separately)
Common AC Adapter 03 Navy (0301PBA) (sold separately)
Common AC Adapter 03 Green (0301PGA) (sold separately)
Common AC Adapter 03 Pink (0301PPA) (sold separately)
Common AC Adapter 03 Blue (0301PLA) (sold separately)
AC Adapter JUPITRIS (White) (L02P001W) (sold separately)
AC Adapter JUPITRIS (Red) (L02P001R) (sold separately)
AC Adapter JUPITRIS (Blue) (L02P001L) (sold separately)
AC Adapter JUPITRIS (Pink) (L02P001P) (sold separately)
AC Adapter JUPITRIS (Champagne) (L02P001N) (sold separately)
■ au Carrying Case G Black (0106FCA) (sold separately)
au Carrying Case H Black (0107FCA) (sold separately)
■ Portable charger 02 (0301PFA) (sold separately)
■ microUSB cable 01 (0301HVA) (sold separately)
microUSB cable 01 Navy (0301HBA) (sold separately)
microUSB cable 01 Green (0301HGA) (sold separately)
microUSB cable 01 Pink (0301HPA) (sold separately)
microUSB cable 01 Blue (0301HLA) (sold separately)
◎ For the latest information on accessories, visit the au homepage (http://
www.au.kddi.com/english) or contact the Customer Service Center.
◎ Accessories above can be purchased from au online shop. Some
accessories may not be purchased due to the availability.
http://auonlineshop.kddi.com/
- 32 -
- 33 -
■ After-sales service
If you are unsure about anything regarding after-sales service, contact the
following service contact.
Customer Service Center (for service canceling procedure in case of loss
or theft)
From a land-line phone,
0077-7-113 (toll free)
From an au cell phone, 113 without area code (toll free)
Business hours 24-hour (7 days a week)
Keitai Guarantee Service Plus (for loss, theft, damage)
From a land-line phone/an au cell phone,
0120-925-919 (toll free)
Business hours 9:00 - 21:00 (7 days a week)
Online Replacement Service (available 24 hours a day)
*Only available from PCs or smartphones
https://cs.kddi.com/support/n_login.html
• The Application for the Internet acceptance, if "damage", "wet", "theft" and
"loss" are eligible. In the case of spontaneous failure (not the cause damage,
such as water wet, but does not power on, the screen does not function or
other), it will be accepted by phone for interview is required.
• To apply for the Internet, you need the e-mail address.
- 39 -
- 40 -
Icon
Description
Signal strength/Signal condition (LTE/WiMAX 2+)
level 4/
out of range/
in communication
*
LTE/WiMAX 2+ available
/
roaming (Communication
mode according to the network is also shown)
Airplane mode is set
Wi-Fi
®
signal strength
level 4/
level 0
Silent mode (Vibrate) set
Silent mode (Mute) set
Silent mode (Drive) set
* In Japan, you can use "LTE" and "WiMAX 2+" networks. "4G" is displayed for both
networks. According to the signal congestion etc., the product is connected to the
less congested network.
Notification panel
You can check details of notification icons or start corresponding applications.
In addition, ON/OFF setting icons are displayed. Set ON/OFF of the frequent-
used functions readily.
Slide down the status bar
The notification panel is displayed.
◎ Slide up the notification panel to hide the notification panel.
◎ When a new notice is received, the notification appears at the top of the
screen.
◎ To clear notifications, tap "CLEAR ALL" at the lower right of the screen.
However, some notifications are not cleared.
- 27 -
Troubleshooting
Before you assume that the product is malfunctioning, check the following:
Symptom
What you should check
Page
Cannot turn on power.
Is the internal battery charged?
P. 20
IF (Power button) pressed and
P. 23
held until the incoming light turns on?
Cannot charge the product. Is the charging equipment connected
P. 21
correctly?
Is the temperature of the product or
battery high or low? Charging may
P. 20
stop due to the temperature of the
product.
Is the specified accessory (adapter
P. 21
etc.) used for charging?
Cannot operate/The screen
PF (Power button) for at least 11
freezes/Cannot turn off
seconds to force shutdown and
P. 23
power.
restart.
The power goes off.
Is the internal battery fully charged?
P. 20
The power is going off
Is the internal battery fully charged?
while the activation logo is
P. 20
displaying.
Cannot make calls.
Is the power turned on?
P. 23
Is your au Nano IC Card 04 inserted?
P. 13
Is "Airplane mode" set?
P. 28
Cannot receive calls.
Is signal strong enough?
P. 26
Is the product out of the service
P. 26
area?
Is the power turned on?
P. 23
Is your au Nano IC Card 04 inserted?
P. 13
Is "Airplane mode" set?
P. 28
- 34 -
■ au after-sales service information
Keitai Guarantee Service plus LTE
Service
Members
Others
1st
Free of charge
year
Spontaneous
2nd
Customer charge
Replacement
failure
year or
1st: 5,000 yen
mobile phone
No
later
2nd: 8,000 yen
delivery
recompense
Long-time
Partially damage,
service
water soak,
members will
irreparable damage,
get a 2000-yen
discount.
*
theft or loss
1st
Free of charge
Free of charge
year
Spontaneous
2nd
Free of charge
failure
year or
(three-year
later
warranty)
Customer charge
Actual cost
Holding over
Partially damage
Upper limit: 5,000
and repair
yen
Water soak,
Customer charge
irreparable damage
10,000 yen
No
recompense
Theft, loss
No recompense
(model
change)
The above fees do not include tax.
* This discount applies to customers who have used au for 3 years (25 months) or
more, and all the lines within that customer's Family Discount. For customers using
a data communication device or tablet, this discount applies to customers who are
subscribed to a set discount (WIN Single Set Discount or Smartphone Set Discount)
and have been under the contract of the line eligible for the set discount for 3 years
or more.
- 41 -