DARAY SL180LED Посібник - Сторінка 11
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Друкувати сторінкуReturns Policy
Before returning your item, you must call us on 0844 375 9000
We want you to be completely satisfied with your purchase. If you need to return goods
purchased from DARAY Ltd, please read the following information carefully.
The DARAY Ltd returns policy provides guidance on when you can return goods we have
supplied, and what you can expect from us once you do. To see our detailed returns policy
and procedure visit
TYPE OF RETURN
DAMAGED GOODS
Goods which are physically
damaged on delivery
Dead On Arrival (DOA)
Goods which do not work
GOODS DEVELOPING A FAULT
Goods which have developed a
fault within the warranty period.
NON WARRANTY
Goods which have developed a
fault outside the warranty period.
OTHER
Any situation which is not covered
by any of the above.
For additional clarification, please refer to our terms and conditions at
www.daray.co.uk/terms.
In a small number of cases, we may determine that a replacement would not work any
better than the original product we supplied. In such cases we will only offer a refund
rather than a replacement for qualifying returns.
Replacement bulbs and spare parts ordered on our website or from supplied part codes are
not eligible for credit. We will accept returns and exchange for the correct item.
If your purchase an item incorrectly you can return it within 14 days and it can be
exchanged for another product of equal or higher value, excluding transportation charges
incurred. Goods and packaging must be returned in their original condition. Under no
circumstances will goods be accepted for return if they are damaged, have been subjected
to improper handling or abuse or have been used.
If you send us goods that do not qualify for return, you will invalidate your claim to any
refund, and you will be obliged to compensate DARAY Ltd for the cost of return postage and
any other reasonable costs incurred processing the goods.
Your statutory rights are not affected.
IMPORTANT!
www.daray.co.uk/returns
We must be notified within 24 hours of receipt.
Goods which do not work on arrival or develop a fault
within 28 days, we will advance replace the item.
If the fault develops after 28 days, but within the
warranty period, we will initiate the returns
procedure.
If a fault develops outside the warranty period, we will
initiate the returns procedure charges may be
applicable.
We will always try to help, but we cannot normally
offer a refund.
REMEDY
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