DataComm PLUS Zultys 23G Посібник - Сторінка 6

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Attended Transfer

Attended transfer allows you to introduce a call before you transfer the call.

● While on a call, press Transfer, the extension and then press the Call Soft Key or #.

That will connect you with the person you are transferring the call to. Once you

introduce the call, press Transfer again and the call will go through.

● Example: Transferring a call to extension 123 after talking with the person first

(Transfer key)123(Call key) = Talk to the person and then select (Transfer key)

Transferring a Call to voicemail

There will be times that the client requests to go directly to someone's voicemail or the person

they are trying to reach requests they are transferred directly to their voicemail.

● While on a call, press the Transfer button followed by *86 + the extension number and

then Transfer again.

○ Example: Transferring a call to the voicemail at extension 123

(Transfer key)*86123(Transfer key)

Call Parking is a type of Call Holding. When you park a call, you can pick that call up from ANY

phone in the system that has the park buttons. If a call is put on hold, you can only pick the call

up from that phone.

● While on a live call, press a Park key located in the programmable key area

○ Depending on what has been programmed there could be multiple Park keys

○ An open parking spot will have a green light next to it.

○ A used parking spot will have a red light next to it.

● The call has now been parked

● Communicate the parking spot where the call resides to the recipient.

○ If the call is not picked up within time programmed, you will receive a ringback

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On-Premise Zultys

Zultys 23G Guide