Aussie 2701HGV Посібник користувача - Сторінка 12

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Before Contacting the Helpdesk, Please Carry Out the following

An Isolation Test:

If Possible, test the ADSL connection with another working ADSL modem.

Look for Patterns:

Contact Aussie Broadband

Sales & Support Phone:

1300 880 905

Fax:

1300 121 677

Support Hours:

8am to 8:30pm Monday to Friday

10am to 4pm Weekends & Public Holidays AEST

Sales & Account Hours:

9am to 5:30pm Monday to Friday

10am to 4pm Saturday & Sunday AEST

http://aussiebroadband.com.au/

To do this, unplug all devices such as phones, answering machines, fax

machines, home alarm system etc from your telephone line. Test your

Internet with only your ADSL2+ modem/router plugged into the first

telephone line into the property.

If the problem has disappeared, sequentially plug devices back in and

test until you locate the interfering device or phone point. Check to

make sure suitable filters are installed. You may need a qualified

technician to repair your problem.

Please take notice of what happens to your ADSL connection and at what

time it occurs. If your modem's DSL light flashes every day at 12:04pm

this provides us with more information than the "service drops out".

The more specific the information you provide, the more readily our

technicians can diagnose the fault.

Sales:

Accounts:

Support:

Plan Changes: