Hiboy VE1 PRO Посібник користувача - Сторінка 12

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REMEDIES

If a hardware defect is found and a valid claim is received by Hiboy within the Warranty Period, Hiboy will, at its option and to the extent permitted by law, either (1) repair the

product at no charge, using new or refurbished replacement parts or, (2) replace the product with a new or refurbished product. In the event of a defect, to the extent permitted

by law, these are your sole and exclusive remedies. Shipping and handling charges may apply except where prohibited by applicable law. This Limited Warranty is valid only in

the jurisdictions where the products are sold by www.hiboy.com, and is valid to the extent permitted by the applicable laws of such jurisdictions. Any replacement hardware

product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer, or for any additional period of time that may be applicable in

your jurisdiction.

HOW TO OBTAIN WARRANTY SERVICE

A Warranty Service Order must be requested from Hiboy within Warranty Period from the date of receipt of shipment. To request a Warranty Service Order, contact Hiboy

Service Team [email protected].

To obtain warranty service, you must deliver the product, in either its original packaging or packaging providing an equal degree of protection, to the address speciﬁed by

Hiboy. In accordance with applicable law, Hiboy may require the customer to furnish proof of purchase details and/or comply with registration requirements before receiving

warranty service.period or thirty (30) days, whichever is longer, or for any additional period of time that may be applicable in your jurisdiction.

LIMITATION OF DAMAGES

Except to the extent prohibited by applicable law, Hiboy shall not be liable for any incidental, indirect, special, or consequential damages, including but not limited to loss of

proﬁts, revenue or data, resulting from any breach of express or implied warranty or condition, or under any other legal theory, even when Hiboy has been advised of the

possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or

exclusion may not apply to you.

13. Question & Answer

1. Is there any necessary information need to be included before contacting with Hiboy Support Team?

A: Yes, if you need any support from Hiboy, please contact us at [email protected], and please always include your order number, correct model No., descriptions of the

problem, pictures, and videos that can show details about the issue in the email, thanks.

2. My scooter can't be turned on, what can I do?

A: First please make sure you are not turning on the scooter during charging, because for safety consideration, we have set the scooter can't be turned on during charging. Second

please make sure the scooter has been charged for a while to have enough battery to support it can be turned on, otherwise please contact us at [email protected] for further

support.

3. I can't charge my scooter, what's the problem?

A: Please note if the scooter is charging, then the led on the charger will show red color, if the scooter is fully charged, then the led on the charger will show green color.

So please help to verify if the charger is defective ﬁrst: Plug the charger into the socket but not connecting to scooter, if the charger led is NOT on or it is NOT green color, then it

means the charger is defective.

If the charger is not defective, please contact us at [email protected] for further support.

4. What if the E-Scooter arrived missing accessory or broken part?

A: Please take a photo and send to Hiboy Support Team's email: [email protected], Hiboy Support Team will reply you soon and send correct accessory or part replacement.

5. Is that possible to replace some components for example the rear fender?

A: Yes, please take a photo and send to Hiboy Support Team's email: [email protected], Hiboy Support Team will reply you soon.

6. My scooter is stolen, can you help me?

A: I'm sorry we can't track on the location or serial number of the scooter, please call the local policeman and ask them for help.

7. I have written several emails to [email protected], but no responses received, why?

A: Our Hiboy Support Team will reply to you within 1 working day, if you didn't receive any reply from us, please also kindly check your spam box, and add [email protected]

on your whitelist to make sure our reply is not blocked. In addition, you can also contact us on the platform where you purchased the scooter for example Amazon chat box, leave

message on hiboy.com website, eBay chat box...etc.

8. Why the speed can't reach 22/23 mph?

A: Within 220 lbs weight and ride on ﬂat road can reach 22/23 mph

speed easily.The Max speed is affected by many factors.The battery status, rider weight and road situation will also inﬂuence the max speed.