Dynamic Media SXBR2 Посібник з усунення несправностей - Сторінка 2

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Troubleshooting Guide
Grace Digital SXBR2
Diagnosis: These errors indicate that the player is not connected to your local area network. This troubleshoot will focus on getting your player connected to your network.
Player
Wor king
Wor king
•
Initializing Netw ork
•
Connecting to <wireless network>
•
Error loading me nu
•
Not conne cted t o the Interne t
•
Retrying
Wired
Ensure network cable is
connected to Ethernet port
on back of player.
Player Not Working
Power Cycle Player
Disconnect power from radio for 20 seconds. Then reconnect power.
Player
Player Not Working
Attempt Firmwar e Update
Attempt Firmwar e Update
No Update Available
New Ver sion Available
This is confirmation that your
player is properly connected
to the Local Area Network.
Update firmware if new
Player
version is available.
Wor king
Player Not Working
Factory Reset the Player
Factory Reset the Player
Player Not Working
Download Netw or k Settings Guide
Download Netw or k Settings Guide
Update your network as instructed in the guide.
Update your network as instructed in the guide.
The Network Settings Guide is an IT document that instructs your IT
The Network Settings Guide is an IT document that instructs your IT
department how to configure your network to support the player.
department how to configure your network to support the player.
Player Not Working
The next step is to see if the player works on a different network.
Take the player to your house.
Connect it to your network using an Ethernet data cable.
Player Does Not
Wor k at Home
Contact Dynamic Media
Customer Care for testing
and possible replacement
at
1-800-684-7050.
END TROUBLES HO OT PROCES S
What does
play er dis play?
Wired or WiFi?
WiFi
Check WiFi Settings on
Player. Ensure correct
network has been selected.
Ensure password is correct.
Err or Updating
Firmware
This means the player is not
connected to your Local
Area Network.
Player Works
At Home
The radio is working properly. The
problem is with your network.
This is usually related to a firewall
setting or a port not opened properly.
Confirm the network is correct setup
according to the Network Settings
Guide.
Once that is complete the player will
begin working.
Player
Wor king
Player
Wor king
Player
Wor king
Player
Wor king