Dynamix Tiger 2Plus Посібник користувача - Сторінка 15
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Друкувати сторінку5. TROUBLESHOOTING
5.1 UNABLE TO ACCESS INTERNET
5.1.1 CHECK THE LINE AND THE DEVICE
1
Check the indicator of power supply is on, if not, Make sure the connection of power supply is
correct; Make sure the output of power supply is correct; Make sure the switch of power
supply is turned on
2
Check the indicator of PC is on, if not, Make sure the connection of cable and network adapter;
Make sure that the correct cable is used;
3
Check the LINK LED to see if it is twinkling. If no fast twinkling is observed within 3 minutes,
please check whether phone line has been correctly placed; whether ADSL separator is
correctly used. If multiple extensions have been installed, make sure that the separator is
installed prior to the junction box of phone line. If the above items are confirmed and still no
fast twinkling of WAN LED is observed, call the ISP to query whether ADSL service has been
provided on your line;
4
Check the LINK LED to see whether it is unable to change status from fast twinkling to always
light, or whether it changes status to fast twinkling after sometime of always light. If these
phenomena occur constantly, please contact your ISP with a demand to check lines and
signal quality;
If there is no problem in the above items, the line and the device shall be working. Problems may
come from your computer configuration or device configuration.
5.1.2 CHECK YOUR CONFIGURATION
We explain here the configuration of PPPOE using Windows 2000 operation system as an
example. For other operation systems the process is similar.
1
Enter the device manager to check if Ethernet adapter is correctly installed. If any problem
exists, please re-installed it;
2
Check the configuration of Ethernet adapter in PC. Try to manually set IP address that is in
band 192.168.1.x without conflict. See 3.2;
3
Try to run command "ping 192.168.1.1" on command line mode. If the response returns "time
out", please check Ethernet connection and IP settings;
4
If this modem is reachable, try to run ping with a known outer IP, e.g. the DNS server IP of
ShangHai Online: "ping 202.96.209.133".
If ping is reachable, there shall be no problems in the modem. Please see step 5;
If ping is not reachable, see step 6 and check if the configuration is correct.
5
Please try to ping a certain outer URL, e.g. "ping www.google.com".
If ping is reachable, there shall be no problems in the network settings. Please check the
settings of the PC terminal, e.g. whether the security level is too high, or whether
anti-virus firewall is installed;
If ping is not reachable, check the DNS setting of Ethernet adapter. See 3.2.
Tiger 2Plus (4LAN) ADSL 2+ Router
Page 15
User Manual
Total 17 Pages