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IKEA guarantee

How long is the IKEA guarantee valid?

This guarantee is valid for 5 years from the

original date of purchase of Your appliance at

IKEA. The original sales receipt is required as

proof of purchase. If service work is carried

out under guarantee, this will not extend the

guarantee period for the appliance.

Who will execute the service?

IKEA service provider will provide the service

through its own service operations or

authorized service partner network.

What does this guarantee cover?

The guarantee covers faults of the appliance,

which have been caused by faulty construction

or material faults from the date of purchase

from IKEA. This guarantee applies to domestic

use only. The exceptions are specified under

the headline "What is not covered under this

guarantee?" Within the guarantee period, the

costs to remedy the fault e.g. repairs, parts,

labour and travel will be covered, provided that

the appliance is accessible for repair without

special expenditure. On these conditions the

EU guidelines (Nr.99/44/EG) and the respective

local regulations are applicable. Replaced parts

become the property of IKEA.

What will IKEA do to correct the problem?

IKEA appointed service provider will examine

the product and decide, at its sole discretion, if

it is covered under this guarantee. If considered

covered, IKEA service provider or its authorized

service partner through its own service

operations, will then, at its sole discretion, either

repair the defective product or replace it with

the same or a comparable product.

What is not covered under this guarantee?

•

Normal wear and tear.

•

Deliberate or negligent damage, damage

caused by failure to observe operating

instructions, incorrect installation or by

connection to the wrong voltage, damage

caused by chemical or electro-chemical

reaction, rust, corrosion or water damage

including but not limited to damage caused

by excessive lime in the water supply,

damage caused by abnormal environmental

conditions.

•

Consumable parts including batteries and

lamps.

•

Non-functional and decorative parts which

do not affect normal use of the appliance,

including any scratches and possible colour

differences.

•

Accidental damage caused by foreign

objects or substances and cleaning or

unblocking of filters, drainage systems or

soap drawers.

•

Damage to the following parts: ceramic

glass, accessories, crockery and cutlery

baskets, feed and drainage pipes, seals,

lamps and lamp covers, screens, knobs,

casings and parts of casings. Unless such

damages can be proved to have been

caused by production faults.

•

Cases where no fault could be found during

a technician's visit.

•

Repairs not carried out by our appointed

service providers and/or an authorized

service contractual partner or where non-

original parts have been used.

•

Repairs caused by installation which is faulty

or not according to specification.

•

The use of the appliance in a non-domestic

environment i.e. professional use.

•

Transportation damages. If a customer

transports the product to their home or

other address, IKEA is not liable for any

damage that may occur during transport.

However, if IKEA delivers the product to the

customer's delivery address, then damage

to the product that occurs during this

delivery will be covered by this guarantee.

•

Cost for carrying out the initial installation

of the IKEA appliance. However, if an IKEA

service provider or its authorized service

partner repairs or replaces the appliance

under the terms of this guarantee, the

service provider or its authorized service

partner will reinstall the repaired appliance

or install the replacement, if necessary.

This restriction do not apply to fault-free work

carried out by a qualified specialist using our

original parts in order to adapt the appliance to

the technical safety specifications of another EU

country.

How country law applies

The IKEA guarantee gives You specific legal

rights, which covers or exceed local demands.