AVAYA
VOIP & AURA MESSAGING USER MANUAL
ANSWERING CALLS
On Your Extension
Pick up the handset or press the Handsfree button to answer the call.
If you have a headset attached to the VoIP phone, you can press the Headset button to answer
the call as well.
On Another Extension
Use only if you have multiple extensions displayed on your VoIP Phone.
Locate the extension number you wish to answer on the phone's display screen. It will have a
flashing telephone icon next to the extension number.
Press the button next to it.
You can either pick up the handset or press the Handsfree button to answer the call.
If you have a headset attached to the VoIP phone, you can press the Headset button to answer
the call as well.
ACTIONS YOU CAN PERFORM WHILE ON A CALL
Switching from Handset to Handsfree and Back
While on a handset call, press the Handsfree button and place the handset back in the cradle.
While on Handsfree call, just lift the handset.
Call Hold
While on a call, press the Hold button to put the caller on hold.
To take the caller of hold, press the button next to the extension number which you put the
caller on hold. There will be a flashing telephone icon next to that extension number.
If you have more than one extension number on your phone, when answering a second call on
your phone, press the Hold button to put the first caller on hold, and then select the extension
number which is ringing.
Mute
You may want to use this action when you are participating in conference calls to block out the
background noises at your location.
While in a conference call, if you just want to listen and prevent background noises from
interfering with the conference call, press the Mute button. You will know that you are in mute
mode because you will see a flashing red light on the mute button.
If you want to be heard, don't press the Mute button from the start of the conference call.
If you are in mute mode during a conference call and want to be heard, press the Mute button
to unmute yourself.
University of Hawai'i – Leeward Community College
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