4. Use the dial pad to enter the contact's first and last
name in the corresponding fields.
• Press the number key that corresponds to the letter
or number that you want to enter.
• If the characters are on the same key, pause before
entering the next character.
• To enter a space, press 0.
• Enter the remaining letters or numbers.
• To enter a symbol, press More > Symbol. Use the
navigation arrows to highlight the symbol that you
want to enter and press Insert.
• To delete the last character, press the Bksp softkey.
5. Enter the extension.
The contact extension can include uppercase and
lowercase letters, numbers 0-9, and special symbols,
such as comma (,), plus (+), and dot (.).
6. Press Save.
Viewing the contact details
Use this procedure to view the details of a contact. You
can call, edit, or delete a contact from the Details window.
You must have at least one contact in the Contacts list.
1. Press Contacts.
2. (Optional) To navigate through Main menu, scroll to
the following:
a. Applications, and press Select.
b. Contacts, and press Select.
3. Select the contact that you want to view.
4. Press Details.
Creating a local Сontacts group
1. Press Contacts.
2. (Optional) To navigate through Main menu, scroll to
the following:
a. Applications, and press Select.
b. Contacts, and press Select.
3. Press More.
4. Press Groups.
5. Press New Group.
6. In the Enter group name field, type your group name.
7. Press Save.
Adding a contact to the local group
• Ensure that your Contacts list is not empty.
• Create minimum one local group to add your
contacts.
1. Press Contacts.
2. (Optional) To navigate through Main menu, scroll to
the following:
a. Applications, and press Select.
b. Contacts, and press Select.
3. Press Groups.
4. Scroll to the group you want to add a contact to, and
press Member > +Members.
5. Scroll to the contact you want to add, and press Add.
6. (Optional) To add more contacts, repeat steps 4 and
5.
Advanced features
Forwarding a call to another extension
Use this procedure to forward incoming calls to a specified
number.
Ensure that the feature is activated by your administrator.
1. Press Main Menu.
2. Scroll to Features, and press Select.
3. To enable Call Forward feature, scroll to one of the
following options:
• Call Fwd
• Call Forward-Busy
• Call Forward-No Answer
4. Press one of the following:
• Select
• OK
5. In the Destination field, enter the number where you
want to forward the incoming calls.
6. Press one of the following:
• Save
• OK
The phone generates a confirmation tone and returns
to the Features menu.
7. To disable any of the Call Forward feature, go to the
respective screen and press one of the following:
• Select
• OK
Call forwarding to your cell phone using
EC500
Use this procedure to receive an incoming call of your
Avaya phone on your personal phone, when you are away
from your desk.
• Ensure that the feature is activated by your
administrator.
• Ensure that you administrator sets your personal
phone number as your destination number.
1. Press Main menu, and scroll to Features.
2. Press one of the following:
• Select
• OK
3. Scroll to EC500, and press one of the following:
• Select
• OK
• Corresponding line button
Setting up Automatic Callback
Use this procedure to get a notification call when your
previously unanswered extension is available to connect.
You must use this feature only when your call is
unattended by the receiver.
Ensure that the feature is activated by your administrator.
1. Press Main menu, and scroll to Features.
2. Press one of the following:
• Select
• OK
3. Scroll to Automatic Callback, and press Select.
When you end the callback call, the phone
deactivates the feature automatically.
Making a call using URI dialing
• Ensure that you have the URI of the extension
number.
• Ensure that the Edit dialing feature is enabled in your
phone.
1. Enter the number that you want to call.
Press the ABC, abc, or 123 softkey to change
between the input methods.
Note:
Press the Bksp softkey to delete the characters you
have entered.
2. Enter the complete URI that you want to call.
3. Press the Call softkey to make the call.
Making an unattended transfer
3