Solving paper feed problems
Paper frequently jams
These are possible solutions. Try one or more of the following:
C
HECK THE PAPER
Use recommended paper. For more information, see the User's
Guide.
M
AKE SURE THERE IS NOT TOO MUCH PAPER IN THE
TRAY OR FEEDER
Make sure the stack of paper you load does not exceed the
maximum stack height indicated in the tray or on the
multipurpose feeder.
C
HECK THE GUIDES
Move the guides in the tray to the correct positions for the
paper size loaded.
T
HE PAPER ABSORBED MOISTURE DUE TO HIGH
HUMIDITY
•
Load paper from a fresh package.
•
Store paper in its original wrapper until you use it.
Paper jam message remains after jam
is cleared
The paper path is not clear. Clear jammed paper from the entire
paper path, and then press
.
Page that jammed does not reprint
after you clear the jam
In the Settings menu, Jam Recovery is set to Off. Set Jam Recovery
to Auto or On:
1
Press
.
2
Press the arrow buttons until Settings appears, and then
press
.
3
Press the arrow buttons until General Settings appears,
and then press
.
4
Press the arrow buttons until Print Recovery appears, and
then press
.
5
Press the arrow buttons until Jam Recovery appears, and
then press
.
6
Press the arrow buttons until On or Auto appears, and then
press
.
Solving print quality problems
The information in the following topics may help you solve print
quality problems. If these suggestions still do not correct the
3
problem, then contact Customer Support. You may have a printer
part that requires adjustment or replacement.
Isolating print quality problems
To help isolate print quality problems, print the print quality test
pages, but first make sure the standard tray is loaded:
1
Turn the printer off.
2
Load letter- or A4-size paper in the standard tray. Load the
paper stack toward the back of the tray as shown with the
recommended print side facedown. Notice the maximum fill
line on the side of the tray to guide you. Do not overfill the tray.
Print the print quality test pages:
1
Turn the printer off.
2
From the printer control panel, hold down
arrow button while turning the printer on.
3
Release the buttons when CONFIG MENU appears.
and the right
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