Call handling
Adjusting the call volume
While on a call, you can adjust the volume of an incoming call. The volume is adjusted separately for the
device, that is, handset, headset or speaker, that you are currently using.
1. Press the
VOLUME key.
2. Use the plus key (+) and the minus key (-) to adjust the volume.
Muting a call
To ensure that a caller cannot hear you, place the telephone on mute. However, you can still hear the caller. The
mute setting remains active even if you switch between calls using hold or appearance buttons. If you change
the listening mode, for example, from the handset to the speaker, the mute setting is canceled.
1. To activate mute, press the
2. To switch mute off, press the
Ending a call
Use the Drop key to end the current call.
Press theSPEAKER key to end the current call that is on the speaker mode.
Press theHEADSET key to end the current call that is on the headset mode.
Replace the handset to end the current call that is on the handset mode.
Starting a conference
Press the CONFERENCE key to start a conference with all the connected calls and calls placed on hold.
Alternatively, to start a conference or to add another party to a conference:
1. Press the CONFERENCE key. The telephone system automatically places the current call on hold.
2. Dial the number of the person that you want to add to the conference.
3. Press the CONFERENCE key again or press the Join soft key after the call is answered and the
person would like to join the conference.
4. Press Drop key and then press the appearance key of the held call if the call is not answered.
Dropping/Muting
1. While in the conference, press the DROP key, the details menu appears. Scroll through the list of callers
in the conference and:
To drop a caller from the conference, highlight the call and press Drop.
To mute a caller, highlight the call and press Mute. Repeat this to unmute. To
return to the call display, press the Exit soft key.
Transferring calls
To transfer a call, your telephone must have an available call appearance button. If all the call appearance buttons
are in use, end or park one of the existing calls.
1. Press the TRANSFER key. The telephone system automatically places the current call on hold.
2. Dial the number to which you want to transfer the call. Alternatively, press Dir to select a
destination from the directory.
To complete the transfer, press the TRANSFER key or press the Complete soft key while the
call is still ringing or after it is answered.
If the transfer destination does not answer or does not want to accept the call, press Cancel.
Transferring to voicemail
You can use the Message key to transfer a call to another user or to the voicemail mailbox of a group.
1. When connected to a call, press the Message key. You can still continue talking.
2. Dial the extension number of the user or group and press Select.
MUTE key. The button will be lit while mute is active.
MUTE key again.
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