AVAYA 5410 Digital Phones IP Office
AVAYA 5420 Digital Phones IP Office
1) Line & Feature Buttons/Display - to make an external call; dial 9 followed by the number. You may start dialing
from the key pad directly. When you start dialing, whether it be internal or external, the speaker will come off-hook.
2) Message Waiting Light – the light is located on the upper part of the phone and will turn on every time you have
voicemail.
3) Page Left & Right – these buttons are used to navigate through different screens that appear on your phone. The 5410
has two main screens and the 5420/5421 has three main screens. Additional feature located through the menu options may
require you to use these buttons to scroll through other screens.
4) Menu Keys these are the menu buttons that are located underneath your screen. These buttons offer you four options,
speed dial, log, options and labels.
5) Message – use this button to access your voicemail mailbox. Additionally you may have access to voicemail from
outside the office by dialing a number that will be provided during training or you organization administrator.
6) Hold - To put a call on hold while you answer another call or perform another task press [Hold]. The hold icon that
appears on the Hold button will show up next to held call, providing you a visual indication you have a call on hold.
To answer a new call while active on another
1. Press [Hold].
2. Press the call appearance button of the incoming call. The hold icon that appears on the Hold button will show up next
to held call.
Alternatively, when you receive a call while on an active call, press the button next to the line where the call
comes in.
To return to the held call
Press the call appearance button of the held call.
Note: If you wish to drop one of the calls press the Drop button to disconnect that call, and then press the button next to
the held call. This makes sure that call is disconnected.
7) Transfer Button
1. While on a call, press [Transfer] the caller will be put on hold and you will hear dial tone.
2. Dial the number to which the call is to be transferred. (ringing tone).
3. Remain on the line and announce the call before pressing [Transfer] again or hang-up.
If you do not wish to announce the call, press [Transfer] once you entered the extension number to
complete the call.
Note: If the line is busy or if there is no answer, press [Drop] and return to the held call by pressing the button next to the
held call. Otherwise complete the transfer and the call will go to voicemail.
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