14
Reference
Reference
3 Troubleshooting
If the problems occur while using this machine, the following may help you to solve the
problems.
Potential types of problems
Problem
The Brother QL label printer
does not print, or a printing error
is received.
The Status LED lamp is not lit.
The printed label contains
streaks or poor quality
characters, or the label is not fed
correctly.
A data transmission error
appears on the personal
computer screen.
Labels are jammed in the cutter
or are not ejected correctly after
printing.
The label is not ejected properly
after printing.
The print quality is poor
Layout style is not updated
when Add-in feature is still
activated and a new label roll is
installed.
• Is the cable loose?
Check that the cable is connected securely.
• Is the DK Label or DK Tape roll installed correctly?
If not, remove the DK Roll and reinstall.
• Is there enough label/tape roll remaining?
Check that there is enough label/tape roll remaining.
• Is the DK Roll compartment cover open?
Check that the DK Roll compartment cover is closed.
• Has a print error or transmission error occurred?
Turn off the Brother Label Printer and on again if the problem
still occurs, contact Brother Customer Service at 1-877-
BROTHER.
• Is the power cord plugged in correctly?
Check that the power cord is plugged in. If inserted, try plugging
it into another electrical outlet.
* If the power button still does not light up, contact Brother
Customer Service at 1-877-BROTHER.
• Is the print head or roller dirty?
While the print head generally remains clean under normal use,
lint or dirt from the roller may become stuck on the printer head.
If this occurs, clean the roller.
For details, see
"Roller maintenance" in page 13.
• Is the correct port chosen?
Check that the correct port is chosen from the "Print to the
following port" list in the Printer Properties dialog box.
• Is the Brother Label Printer in cooling mode (the LED lamp is
flashing orange)?
Wait until the LED lamp stops flashing and then try printing
again.
• Is someone printing via the network?
If you try to print while other users are printing large amounts of
data, the printer is unable to accept your print job until the
printing is finished. In such situations, execute the print job
again after the other jobs are completed.
• Is there dirt or lint on the roller preventing it from rolling freely?
For details, see
"Roller maintenance" in page 13
• Check that the ejection path of the label is not blocked.
• Check that the DK Label or DK Tape roll is set properly by
removing the DK Label or DK Tape roll and reinstalling
• Ensure that the DK Label or DK Tape roll compartment cover is
closed properly.
• Is there dirt or lint on the roller preventing it from rolling freely?
Clean the roller using the cleaning sheet (available separately).
For details, see
"Roller maintenance" in page 13.
• Was a new label roll installed before activating the Add-in
feature?
Exit the Add-in feature, load the second label roll, and then
reactivate the Add-in feature.
Solution
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