Fujitsu ScanSnap S500 Початок роботи - Сторінка 16

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4. Troubleshooting

This chapter describes common problems during the usage of ScanSnap and how to remedy them.

4.1. Troubleshooting Checklist

Before you ask for repair service, please check the following items.

If you cannot solve the problem even after checking the following items, contact the store where you purchased the

scanner, or contact an authorized FUJITSU scanner service provider.

Symptom

The scanner cannot be turned

on.

Scanning does not start.

Vertical lines appear in the

scanned image.

14 |

Check This Item

Are the AC/USB cable and AC adapter

connected correctly?

Is the Paper chute cover closed? (The

scanner's power supply is controlled by

closing/opening the Paper chute cover.)`

Is Windows normally started up?

(This scanner's power is controlled by turning

on/off the computer.)

Did you push the [POWER] button to turn off

the scanner? (The scanner can be turned off by

pressing [POWER] button when the paper

chute cover is opened.)

Is the USB cable properly connected?

Does the

LED light blink repeatedly?

Is ScanSnap Manager started?

(If ScanSnap Manager is started successfully,

the "ScanSnap Manager" icon

the task tray.)

Is ScanSnap Manager running normally?

(If ScanSnap Manager is not running normally,

the "ScanSnap Manager" icon in the task tray

is displayed as

Is the "Scan and Save Settings" window still

displayed?

Is the inside of the ADF dirty?

Correctly connect the AC/USB cable and AC

adapter.

Disconnect the AC adaptor/cable and reconnect

them again.

(Note: Please wait at least 5 seconds before

reconnecting the AC cable.)

Open the Paper chute cover.

Please wait until Windows has started up

completely. The

Windows is starting up or the scanner is in low

power mode.

Press the [POWER] button on the scanner.

Correctly connect the USB cable. (When a hub is

used, check the hub's power supply.)

Disconnect the AC adaptor/cable and reconnect

them again.

(Note: Please wait at least 5 seconds before

reconnecting the AC or USB cable.)

If the "ScanSnap Manager" icon is not displayed,

on the [Start] menu, select [Programs] -

[ScanSnap Manager] - [ScanSnap Manager] to

appears on

start up ScanSnap Manager.

Perform the following procedure:

1. Perform "Scan for hardware changes" or

"Refresh" from Device Manager. (*1) If the

situation does not improve, perform step 2.

2. Disconnect and re-connect the AC cable and

the AC adapter (Please wait at least 5 seconds

before turning on the power again.). If this

does not change the state, please perform step

3. If an USB hub is used, directly connect

ScanSnap to your PC. If this does not change

the state, please perform step 4.

4. If your PC has multiple USB ports, connect

ScanSnap with other port(s). If this does not

change the state, perform step 5.

5. .Restart your PC.

If none of the above operations resolve the

problem, uninstall and re-install ScanSnap

Manager following the procedure given at (*2)

Close the "Scan and Save Settings" window, and

scan the document.

Clean the inside of the ADF following the

instructions in "5. Daily Care".

Remedy

LED may turn off when