Dell Portable Thunderbolt 3 SSD Посібник користувача - Сторінка 22
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Друкувати сторінкуTroubleshooting
Common symptoms
The following table contains information about common symptoms you might encounter and the possible solutions.
Problems
I cannot see Dell SSD Disk Volume when
I insert Dell Portable SSD. What should
I do?
Possible Solutions
Check the below items.
1
Thunderbolt™ 3 USB-C connector and Thunderbolt™ 3 Cable
•
Look for the Thunderbolt™lightning bolt logo on the
platform. The port looks identical to the USB-C, but it is a
Thunderbolt™ 3 connector.
•
Thunderbolt™ 3 cable should have a Thunderbolt™ lightning
bolt logo with the numeral 3.
2
Thunderbolt™ 3 Software
a.
Make sure that Thunderbolt™ 3 software is installed and
running. If the software is running, the Thunderbolt™ 3
software icon appears in the Windows System Tray.
b.
To check if the Dell Portable SSD is detected and approved
on the Thunderbolt™ software.
-
Click on the right button of your mouse on software
icon.
-
Check devices on View Attached Devices / Approve
Attached Devices (Always Connect) / Manage
Approved Devices.
3
Disk Management
a.
Is the Dell Portable SSD Disk detected?
•
If Disk is detected, check item 3(b) and 4.
•
If Disk is NOT detected, check item 5, 6, and 7.
b.
The file system of Dell Portable SSD should be supported by
the OS.
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