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Chapter 40
Cisco IP Phones
From a supported call state, and using the appropriate problem classification
category, a user can then choose the reason code that best describes the problem
that is being reported for the IP phone. A customized phone problem report
provides you with the specific information.
For detailed information about configuring and using the Quality Report Tool
feature, refer to
Services Guide. For more information about configuring and using the
QRT Viewer, refer to the Cisco CallManager Serviceability Administration
Guide.
For information about the user interface, refer to the appropriate Cisco IP Phone
Guide for your model IP phone and the Cisco IP Phone Administration Guide for
Cisco CallManager.
Service URL
You can also configure a Cisco IP Phone Service URL, such as the Extension
Mobility service, to a phone button. When the button gets pressed, the service gets
invoked.
To configure a service URL on a phone button for the user, the administrator
performs the following steps:
1.
2.
3.
4.
5.
6.
Speed Dial and Abbreviated Dial
Cisco CallManager supports the configuration of up to 99 speed-dial entries,
which are accessed through phone buttons and abbreviated dialing.
When the user configures up to 99 speed-dial entries, part of the speed-dial entries
can be assigned to the speed-dial buttons on the IP phone; the remaining
speed-dial entries are used for abbreviated dialing. When a user starts dialing
OL-7135-01
Quality Report Tool
Using Cisco IP Phone Services Configuration, create a service.
Using Phone Button Configuration, create a custom phone button template to
include the service URL feature.
Using Phone Configuration, add the custom phone button template to each
phone that requires the service URL button.
Using Phone Configuration, subscribe to each appropriate service.
Using Phone Configuration, add the service URL button.
Notify the users to configure services for their phone by using the
Add/Update your Service URL Buttons link on the User Options Menu.
in the Cisco CallManager Features and
Cisco CallManager System Guide
Phone Features
40-39